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Customer Service Specialist/Dispatcher
Job
Carolina Air
Carthage, NC (In Person)
Full-Time
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Job Description
Join the Team at Carolina Air Keep Comfort Moving. Keep Customers Smiling. At Carolina Air, we don't just heat and cool homes — we deliver comfort, peace of mind, and five-star service to our community every single day. We're looking for an energetic, organized, and people-loving Customer Service Specialist / Dispatcher who thrives in a fast-paced environment and enjoys being the heartbeat of a busy HVAC operation. If you love solving problems, juggling schedules like a pro, and making customers feel cared for from the very first phone call — this role is for you. What You'll Do Customer Experience Champion Answer incoming calls with professionalism, positivity, and urgency Schedule service appointments and maintenance visits efficiently Help customers understand services, memberships, and next steps Resolve concerns with empathy and confidence Dispatch Wizard Coordinate and dispatch technicians for maximum efficiency Monitor schedules, route changes, and appointment updates Communicate clearly with field technicians throughout the day Keep jobs moving smoothly and customers informed Operations Support Maintain accurate customer records and notes Assist with invoicing, work orders, and follow-up communication Support the team with administrative and office coordination tasks Help create a positive, team-first office culture What Makes You a Great Fit Strong communication and multitasking skills Positive attitude and calm under pressure Organized, detail-oriented, and dependable Comfortable using phones, scheduling software, and computer systems HVAC, dispatching, or customer service experience is a plus — but we'll train the right person with the right attitude! Why You'll Love Working Here Perks & Benefits Competitive pay Paid training and growth opportunities Supportive team environment Health benefits and paid time off Company events and team celebrations Opportunities to grow within the company At Carolina Air, we work hard, support each other, and have fun doing it. Every day brings new challenges, new victories, and opportunities to make a real impact for our customers and teammates. Equal Opportunity Employer (EEOC Statement) Carolina Air is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.