IT Asset Coordinator

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together

SUMMARY:

We are currently expanding, and we are looking for a full-time IT Asset Coordinator with minimum 2-year experience in a similar role who will be supporting the IT team in delivering IT Asset Management services locally and for supported metro, regional and international locations. The focus of the role is improving the overall user experience, development of strong relationships with vendors and the safe keeping of our clients PC assets. The IT Asset Coordinator will champion the need for, and the value of, adherence to Asset Management processes.

PRIMARY DUTIES

Coordination of PC inventory located in storage room Coordinating the outward movement (logistics / courier arrangements) of PCs to users or vendors Ensuring PCs returned to storage for re-use are imaged and in good working order Coordinate the inward receipt of PCs returned by users or vendors Ensure all received PCs are disk wiped, a physical check of the device is performed, and hardware diagnostics check is completed Ensuring that the Asset Management system is updated whenever a PC asset leaves or is returned to the inventory storage Coordinate, and actively participate in, the disposal of EOL PCs Segregating PCs found to be faulty and scheduling authorized repairs to attend onsite to complete repairs for PC faults found to be supported under warranty Obtaining a local quotation for the repair of PC faults that are not supported under warranty Working with the AM team to determine whether it is economically viable to have a PC repaired For pre-approved repair costs, arrange for faulty PCs to be shipped to an authorized repair vendor for any PC faults that are not supported under warranty Lead the monthly Physical Inventory Validation, validating in stock assets against data contained in the asset database Monitor PC model and accessories inventory levels to ensure sufficient volumes are available for operational support needs Submit requests for PC models to be ordered when volumes fall below minimum levels Monitor asset management compliance of support teams Educate support teams on the correct procedures to follow End user support / workstation setup Prepare monthly operations report

COMPENTENCY

Excellent written, verbal and interpersonal communication skills Ability to work independently as well as working autonomous in a team. Proactive and able to think outside the box Ability to work to tight deadlines whilst managing multiple tasks and maintaining high attention to detail and accuracy Competent at handling confidential information Professional and friendly approach to users and vendor relations. Ability to work across IT and Admin functions

REQUIRED EDUCATION

Highschool diploma or equivalent required

EXPERIENCE

Minimum 1 year of experience working in a similar role

LANGUAGE SKILLS

English proficiency

QUALIFICATIONS

Basic experience in asset management / / Basic experience in IT troubleshooting

PHYSICAL DEMANDS

: Must be physically able to lift and carry IT equipment/boxes up to 15kg

WORK ENVIRONMENT

The candidate will work onsite under direction of the partner leadership team #LI-VU1 New Era Technology, LLC., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions"). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com . If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .