Level II IT Technician

Job Summary Blue Ridge Technology is seeking a skilled and motivated Level II IT Technician to join our growing Managed Services team. This role is responsible for handling escalated support requests, performing advanced troubleshooting, and supporting a wide range of client environments. The ideal candidate is customer-focused, technically strong, and comfortable working in fast-paced, multi-client environments. Responsibilities Provide Tier 2 technical support for desktops, servers, networks, and cloud platforms Escalate complex issues appropriately while maintaining ownership through resolution Windows 10/11 and Windows Server environments Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Active Directory, Group Policy, and user management Networking (DNS, DHCP, VPNs, firewalls, switching) Support and maintain RMM and security tools (e.g., NinjaOne, Huntress, AV/EDR solutions) Perform system maintenance, patching, and monitoring remediation Assist with onboarding/offboarding processes and client environment documentation Participate in project work such as migrations, deployments, and upgrades Maintain accurate documentation in PSA/ticketing systems Communicate clearly with clients, providing updates and managing expectations Identify recurring issues and recommend proactive solutions Required Qualifications 3+ years of experience in IT support, preferably in an MSP environment Strong troubleshooting skills across hardware, software, and networking Experience with: Windows OS (desktop and server) Microsoft 365 administration Active Directory and Azure AD Basic networking knowledge (TCP/IP, VLANs, routing, firewalls) Experience using RMM and PSA tools Strong written and verbal communication skills Ability to manage multiple tickets and prioritize effectively Preferred Qualifications Experience in an MSP or multi-client environment Familiarity with tools such as NinjaOne, HaloPSA, or similar platforms Knowledge of backup solutions (e.g., Cove or similar) Experience with PowerShell scripting and automation Certifications such as: CompTIA A+, Network+, or Security+ Microsoft (MS-900, AZ-900, etc.) Soft Skills Strong problem-solving mindset Ability to work independently and as part of a team Excellent customer service and professionalism Adaptability in a fast-changing technical environment

Pay:

$49,409.05

• $59,503.

38 per year

Benefits:

Paid time off

Work Location:

In person Level II IT Technician Fletcher, NC 28732 $49,409.05

• $59,503.38 a year
• Full-time $49,409.05
• $59,503.38 a year
• Full-time Job Summary Blue Ridge Technology is seeking a skilled and motivated Level II IT Technician to join our growing Managed Services team.

This role is responsible for handling escalated support requests, performing advanced troubleshooting, and supporting a wide range of client environments. The ideal candidate is customer-focused, technically strong, and comfortable working in fast-paced, multi-client environments. Responsibilities Provide Tier 2 technical support for desktops, servers, networks, and cloud platforms Escalate complex issues appropriately while maintaining ownership through resolution Windows 10/11 and Windows Server environments Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) Active Directory, Group Policy, and user management Networking (DNS, DHCP, VPNs, firewalls, switching) Support and maintain RMM and security tools (e.g., NinjaOne, Huntress, AV/EDR solutions) Perform system maintenance, patching, and monitoring remediation Assist with onboarding/offboarding processes and client environment documentation Participate in project work such as migrations, deployments, and upgrades Maintain accurate documentation in PSA/ticketing systems Communicate clearly with clients, providing updates and managing expectations Identify recurring issues and recommend proactive solutions Required Qualifications 3+ years of experience in IT support, preferably in an MSP environment Strong troubleshooting skills across hardware, software, and networking Experience with: Windows OS (desktop and server) Microsoft 365 administration Active Directory and Azure AD Basic networking knowledge (TCP/IP, VLANs, routing, firewalls) Experience using RMM and PSA tools Strong written and verbal communication skills Ability to manage multiple tickets and prioritize effectively Preferred Qualifications Experience in an MSP or multi-client environment Familiarity with tools such as NinjaOne, HaloPSA, or similar platforms Knowledge of backup solutions (e.g., Cove or similar) Experience with PowerShell scripting and automation Certifications such as: CompTIA A+, Network+, or Security+ Microsoft (MS-900, AZ-900, etc.) Soft Skills Strong problem-solving mindset Ability to work independently and as part of a team Excellent customer service and professionalism Adaptability in a fast-changing technical environment

Pay:

$49,409.05

• $59,503.

38 per year

Benefits:

Paid time off

Work Location:

In person