Customer Service Specialist III

We are seeking a Customer Service Clerk. The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.

Contract Duration:

6 Months Required Skills & Experience High school diploma or equivalent Previous customer service or clerical experience preferred Strong verbal and written communication skills Basic proficiency with computers, email, and office software Ability to multitask and prioritize in a fast-paced environment Strong interpersonal and active listening skills Problem-solving and conflict-resolution abilities Attention to detail and accuracy Dependable, patient, and professional demeanor Ability to work independently and as part of a team Ability to sit, stand, or work at a computer for extended periods Ability to handle high call or interaction volumes Desired Skills & Experience Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environment. Prior experience in a call center, retail, or service-based environment What You Will Be Doing Daily Responsibilities Customer Support & Communication Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner Provide accurate information regarding products, services, policies, and procedures Resolve customer concerns, complaints, or issues effectively, escalating when necessary Maintain a professional, friendly, and customer-focused demeanor at all times Transaction & Order Processing Process customer orders, returns, refunds, exchanges, or service requests accurately Enter and update customer information in company systems Verify pricing, availability, and order status Familiar with EDI order entry Documentation & Recordkeeping Maintain detailed and accurate customer records and interaction logs Document issues, resolutions, and follow-up actions Generate basic reports related to customer activity as needed Coordination & Support Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues Assist with service improvements by identifying trends or recurring issues Support other clerical or administrative tasks as assigned