IT Help Desk Coordinator - Part-Time/Intern

IT Help Desk Coordinator - Part-Time/Intern Advanced International Freight Secaucus, NJ Job Details Full-time $22 - $26 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Referral program Qualifications Employee onboarding Computer operation Network troubleshooting Computer Science Procedural guides IT asset management 5 years Computer literacy Equipment installation Equipment troubleshooting English Windows Printer (troubleshooting support) Software installation Korean Attention to detail Computer hardware Hardware support Customer support ticket management IT IP networking Onboarding process management Equipment inventory management Escalation handling Communication skills Entry level Information Technology Full Job Description IT Help Desk Coordinator (Entry-Level/Part-Time/Intern) We are seeking a reliable and detail-oriented IT Help Desk Coordinator to support our internal team with day-to-day IT needs. This role is ideal for an entry-level candidate or student looking to gain hands-on experience in IT support within a business environment. This position will focus on basic troubleshooting and internal IT support, while acting as a liaison to our third-party Managed IT Services Provider (MSP) for more complex technical issues. The role ensures efficient communication, timely issue resolution, and reduced reliance on external on-site support costs. Key Responsibilities Internal IT Support (Primary) Provide basic internal IT support, including device setup, software configuration, and troubleshooting for end users Set up and configure computers, monitors, printers, and peripherals Assist with onboarding/offboarding employees (user accounts, email setup, system access) Troubleshoot common issues: Email access and configuration Software installation and errors Printer and scanner connectivity Basic network connectivity (Wi-Fi, LAN) Replace or install basic hardware (mouse, keyboard, monitors, etc.) Support office systems such as phones and conferencing tools MSP Coordination & Escalation (Liaison Role) Coordinate with third-party IT service providers to resolve hardware, software, network, and security issues Act as the primary internal point of contact for the Managed IT Services Provider Escalate complex or unresolved issues to the MSP and track tickets through resolution Escalate critical infrastructure issues to senior management and IT partners to ensure timely resolution Follow up on open tickets to ensure accountability and service-level expectations are met Assist MSP with on-site support needs (testing, access, coordination) to minimize external service visits General IT Administration Maintain inventory of IT equipment and supplies Document recurring issues, resolutions, and basic IT procedures (SOPs) Support small IT-related projects or system rollouts as needed Qualifications Required Bilingual in English and Korean (spoken and written) Basic understanding of computers, networks, and common office software Strong problem-solving skills and willingness to learn Good communication skills and ability to support non-technical users Organized with strong follow-up and task management ability Preferred (Not Required) Coursework or degree in IT, Computer Science, or related field Prior internship or experience in IT support/help desk Familiarity with: Windows OS and Microsoft 365 Basic networking concepts (IP, Wi-Fi, routers) Printers and office hardware

Work Conditions & Expectations Part-Time Employment or Internship Compensation:

$22-$26/hour +school credit (optional)

Location:

Secaucus, NJ Hours:

Flexible schedule available for part-time or internship candidates On-site role supporting office and warehouse staff Workload is generally light to moderate, with occasional spikes Opportunity to gain hands-on exposure to real-world IT operations

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance

Compensation Package:

Bonus opportunities Application Question(s): Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

IT:

1 year (Preferred)

Language:

Korean (Required) Ability to

Commute:

Secaucus, NJ 07094 (Required)

Work Location:

In person