Telecommunications Systems Administrator

Telecommunications Systems Administrator New Jersey Turnpike Authority - 4.1 Woodbridge, NJ Job Details Full-time $72,716 a year 9 hours ago Benefits 457(b) Disability insurance Health insurance Dental insurance Vision insurance Life insurance Prescription drug insurance Qualifications Project management in technology Equipment troubleshooting Employee relationship building Microphones Troubleshooting audio issues Driver's License Invoice reconciliation Customer support ticket management Networking equipment (troubleshooting support) AV system troubleshooting Managing projects Billing troubleshooting Full Job Description The New Jersey Turnpike Authority (NJTA) is a state agency responsible for maintaining the New Jersey Turnpike and the Garden State Parkway - two of the busiest toll roads in the United States. The NJTA is dedicated to the safe and efficient movement of people and goods along their toll roads. Every day, the Authority's highways provide the safest, quickest, and most convenient routes for hundreds of commuters, truckers, and recreational travelers. We are committed to constantly improving the safety, technology, and resiliency of our toll roadway systems through sound fiscal policy and maintaining an excellent state of good repair that promotes the connectedness of our customers across the state and region. The New Jersey Turnpike Authority is seeking applications for a Telecommunications Systems Administrator position in the ITS department and located at the Woodbridge, NJ headquarters.

POSITION OBJECTIVE

Working under the general direction of Manager, Voice Services, the Telecommunications Systems Administrator will install, configure, maintain, and support the Authority's voice and data telecommunications systems to ensure proper operations. They will monitor network performance and provide technical assistance. The Telecommunications Systems Administrator will ensure functionality, stability, security, and expandability of the Authority's Communications environment.

RESPONSIBILITIES

Modify components of the collaboration environment. Provide technical assistance and training to Authority employees and others, as required. Provide services for Authority issued cellular/mobile devices. Support and troubleshoot A/V equipment and video conferencing equipment. Coordinate with vendors and NJTA technicians regarding voice related field repairs and troubleshooting. Work with vendors and NJTA technicians to get hardware repaired and replaced. Assist users with the NJTA notification systems. Provide on-call phone support regarding voice related issues. Support video conferencing technologies such as Webex and Teams. Resolve JIRA service tickets assigned to the collaboration team. Open service tickets with vendors to resolve issues. Review billing information for lease circuits and cellular/mobile services. Make corrections and coordinate with carrier(s) to ensure credits and charges are accurate month to month. Document and communicate technical problems and solutions. Maintain inventory of collaboration equipment, extensions, circuits, and other pertinent voice devices and services. This listing is to describe the general nature and level of work being performed by staff assigned to this position. This is not to be an exhaustive list of all responsibilities, duties and requirements of personnel so classified. Management reserves the right to require that other or different tasks be performed as assigned.

RESPONSIBILITY FOR RELATIONSHIPS

Establish and maintain cooperative working relationships with all employees of the Authority. Represent the Authority in a positive, professional, and confidential manner in all dealings with external agencies, contractors, and all other individuals. Maintain professional demeanor even in high stress emergency and weather situations.

MINIMUM QUALIFICATIONS

' Bachelor's degree in Computer Science or equivalent demonstrated experience. Knowledgeable with voice and networking concepts and terminology. Knowledgeable in billing with carriers and vendors. Ability to work with ticketing systems to resolve issues. Experienced in troubleshooting telecommunications issues with users. Experienced in troubleshooting basic A/V equipment issues, such as TV's, microphones, etc. Strong customer service skills. Skillful in project and detail management. Ability to work in a twenty-four (24) hour operation. Must possess a valid New Jersey Driving License.

Benefits & Pay:

This position will be located at the headquarters building, located in Woodbridge, NJ. Toll-free commutation is available for employee travel to and from work on the NJ Turnpike and Garden State Parkway. This pos i tion is represented by IFPTE Loca l 200. All Local 200 full time employees are entitled to participate in the following benefits per the guidelines of the collective bargaining agreement: Medical, dental, vision, and prescription insurance after applicable waiting period; enrollment in the NJ Public Employee Retirement System (PERS) if eligible; PERS Life insurance and PERS Supplemental Life Insurance; Group Life Insurance; Long Term Disability; Worker's Compensation Insurance; 457(b) Deferred Compensation plan; Time off including holidays, vacation, sick, personal, leave of absences, and other pre-approved days off after applicable waiting periods. Prospective public employees should be aware that the New Jersey First Act requires employees of all public authorities to reside in the State of New Jersey unless otherwise exempted under the law. The NJTA is an equal opportunity employer.