Job Description
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The IT Service Center Associate II is responsible for supporting the enterprise desktop environment as well as providing support to various applications and services within the business. Works on resolving operations issues and tasks. Serves as an escalation point for more complex IT-related issues requiring more in-depth troubleshooting.
Responsibilities:
Provides advanced troubleshooting support to all employees for desktop hardware and software, including but not limited to, desktop computers, monitors, scanners, tablets, smartphones, televisions, and printers. Provides IT support functions by building, imaging, profiling, and shipping workstation, mobile devices, and networking equipment for all employees and offices. Documents procedures and resolutions for low to moderately complex issues for remediation by various IT teams. Buildout and teardown of conference rooms, meeting coordination and/or training rooms. Answers inbound phone calls and provides remote support and account assistance for company employees when required. Coordinates with vendors and consultants in order to escalate low to moderately complex issues including printing and software concerns for all employees. Requirements:
High School Diploma/GED required. 3 years of Information Technology (IT) experience preferred. Windows/macOS knowledge. Ability to interact effectively at all levels. Excellent communication skills, both written and verbal. Strong customer, quality, and results orientation. Excellent written documentation skills, including pictures and process. May occasionally be required to work overtime. May occasionally work evenings and/or weekends. May occasionally be required to travel. Compensation The anticipated pay range/scale for this position is 28.12 - 34.08 Hourly. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience. Additional Compensation This position is not bonus-eligible. Perks and Benefits Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year. CA Privacy Notice:
To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found at https://www.amh.com/ca-privacy-notice. Candidate Home Go back to search We're always looking for talented people and will keep your information on file for future opportunities. Why share your resume? Stay connected with our team Show us your skills and experience Build a relationship for the future Let us know what excites you about working with us Your next opportunity could be just around the corner—don't miss it! Since 2012, we've worked to deliver thousands of residents across the U.S. the joys of single-family living, with the flexibility of leasing and backing of our professional support. That's why we're building a team that understands the power of community. We take care of each other, so that together we can take care of the people that make their home with us. As we expand, our team is always on the lookout for passionate and talented individuals to join us in simplifying the way America lives. Once you've had a change to explore our opportunities, we invite you to apply. You can use this portal to keep track of your applications, statuses, and receive alerts regarding any new opportunities. Thank you for your interest! Learn more:
https://www.amh.com/about American Homes 4 Rent, LP ("AMH") provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, marital status, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. AMH provides reasonable accommodations to qualified individuals with disabilities. To request an accommodation, email leaveofabsence@amh.com. Know your rights. In addition to federal law requirements, AMH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AMH participates in the E-Verify program. Learn more about E-Verify. Illinois Privacy Notice:
IL E-Verify Notice. Information regarding our collection and use of your personal information can be found here. CA Privacy Notice:
To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found here. Background check required. AMH will consider for employment qualified applicants with arrest or conviction records in accordance with all applicable federal, state, and local laws, which may include the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
