Job Description
IT & Revenue Operations Administrator (MSP & Digital Operations) Village Home Health - 4.2 Reno, NV Job Details Full-time Up to $75,000 a year 1 day ago Qualifications CRM software Teamwork Azure Equipment troubleshooting Attention to detail Computer hardware IT support SEO Computer networking CRM system proficiency Active Directory Cross-functional communication Active Directory management Full Job Description IT & Revenue Operations Administrator (MSP & Digital Operations)
Forthright Case Management & Village Home Health Location:
Reno, NV Employment Type:
Full-Time Compensation:
Up to $75,000 annually (DOE) About Us Forthright Case Management and Village Home Health are growing organizations focused on delivering high-quality services within the workers' compensation and healthcare industries. As we continue to expand, we are seeking a proactive and tech-savvy IT professional to support internal systems, digital operations, and workflow efficiency across both companies. Position Overview We are seeking a dynamic and detail-oriented IT & Revenue Operations Administrator to support our IT infrastructure, CRM systems, digital operations, and workflow automation initiatives. This role is ideal for someone comfortable working in a Managed Services Provider (MSP) environment while also helping improve operational efficiency, digital performance, and user support across multiple departments. You will play a key role in maintaining system performance, supporting end users, optimizing workflows, and enhancing the companies' digital presence. This is a highly visible role that directly impacts operations, sales enablement, employee support, and long-term business growth. Key Responsibilities Provide day-to-day IT support for hardware, software, networking, and operating systems (Windows, macOS, and Microsoft 365 environments) Serve as the primary liaison with external MSP providers and assist with system maintenance, security, backups, and troubleshooting Manage employee onboarding/offboarding, including user accounts, permissions, devices, email access, and VPN setup Track and maintain company-issued equipment and IT inventory Administer CRM systems, workflows, dashboards, and reporting to improve operational and sales efficiency Support website updates, digital operations, SEO initiatives, and conversion optimization efforts Identify and implement automation opportunities using tools such as Zapier or Power Automate Maintain security protocols including MFA, password policies, access controls, and periodic audits Coordinate with vendors, software providers, and cross-functional teams to improve systems and processes Develop documentation, standard operating procedures, and internal knowledge base resources Monitor KPIs and provide reporting insights related to systems performance, sales activity, and digital operations Qualifications Required 3-7+ years of experience in IT support, systems administration, or MSP environments Strong knowledge of Microsoft 365, Azure, Active Directory, networking fundamentals, and endpoint management Experience supporting or administering CRM systems Strong troubleshooting, organizational, and multitasking skills Excellent communication skills with the ability to support both technical and non-technical users Ability to work independently in a fast-paced environment Preferred Experience working alongside or within an MSP Familiarity with website platforms such as WordPress, Wix, or Squarespace Working knowledge of SEO, conversion rate optimization (CRO), and digital marketing tools Experience with automation tools such as Zapier or Power Automate Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus What We Offer Competitive compensation up to $75,000 annually (DOE) Competitive benefits package Opportunity for professional growth as both companies continue to scale High-impact role with exposure to leadership and multiple departments Collaborative and supportive work environment Join Forthright and Village Home Health in a role where your technical expertise and operational mindset will directly contribute to organizational efficiency, employee success, and long-term growth. Pay:
Up to $75,000.00 per year Experience:
IT support: 3 years (Required) Microsoft 365: 3 years (Required) Azure:
3 years (Required) Active Directory:
3 years (Required) CRM software: 2 years (Preferred) Work Location:
In person
