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Systems Administrator

Job

Advance2000

Buffalo, NY (In Person)

$67,500 Salary, Full-Time

Posted 2 weeks ago (Updated 18 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

Job Overview:
Advance2000 has an exciting opportunity to be part of a great technical team who are experienced system administrators to large number of businesses throughout the world. We are a Managed Service Provider (MSP) leading the way administrating and supporting cutting edge technology. There is a huge opportunity for personal growth and development at Advance2000. If you have a passion to help people, team orientation, self-driven, and eager to learn than this opportunity is for you! As a Technical Support Specialist II, you will handle complex technical issues escalated from Level 1 support. This role requires strong problem-solving abilities and a deeper understanding of IT systems, infrastructure, and administration. You will function as an experienced systems administrator responsible for diagnosing and resolving advanced technical issues, providing expert-level support and guidance, and contributing to the continuous improvement of internal documentation and knowledge base resources. Products to
Support:
Microsoft 365 Products and Services DUO Security (Multifactor Authentication Services) Barracuda Products and Services Microsoft Active Directory & Services Advance2000 RMM (Remote Monitoring & Management)
Tools VoIP Product and Services Virtual Servers and Workstations Basic Networking Components and Services Multitenant Antivirus & Security Platform Key Responsibilities:
Issue Escalation Handling:
Address complex technical issues escalated from Level 1 Support Specialists.
Advanced Troubleshooting:
Diagnose and resolve advanced system and network issues. Provide solutions for software, hardware, and network malfunctions.
Technical Guidance:
Offer expert advice to Level 1 Specialists and assist in training them on more complex issues.
Customer Interaction:
Communicate effectively with customers, keeping them informed about the progress of issue resolution.
Documentation and Knowledge Base:
Update and maintain technical documentation. Contribute to the development of a knowledge base.
Process Improvement:
Identify patterns in technical issues and suggest improvements to reduce common problems. Collaboration with
Other Teams:
Work with other IT teams and departments to provide holistic tech support solutions.
Pay:
$60,000.00 - $75,000.00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person