GTS Service Technician I

GTS Service Technician

I 3.0 3.0

out of 5 stars 8 Skyline Drive, Hawthorne, NY 10532 $60,000

• $80,000 a year
• Full-time Packaging Technologies & Inspection, LLC 3 reviews $60,000
• $80,000 a year

•

Full-time GTS Service Technician I PTI Inspection Division PTI Corporation Job Status:

Full Time Job Location:

PTI Corporate Office

• Hawthorne, NY The Company:

  PTI Corporation PTI
• Packaging Technologies & Inspection is headquartered in Hawthorne, New York, a Westchester County community close to New York City.

We are a team of engineers, scientists, and professionals serving the packaging industry as a leading equipment manufacturer of package inspection equipment for the pharmaceutical, medical devices, food, and container industries. PTI's management and R & D team focus has been on developing inspection technologies for the packaging industry that perform with a high degree of precision and reliability, and simplify testing and validation processes in the pharmaceutical, medical device, food, and container industries. PTI's inspection technologies are non-destructive, non-subjective, and provide companies with solutions to improve their quality and process control while reducing product waste and cost. As we continue our successful journey, we are looking to add more talented, innovative, and dedicated service technicians to our team. So, if you are someone who enjoys work because of the sense of accomplishment that it gives you, and if you want to be part of a high-impact team working for a financially strong, global company that is the leader in the Container Closure Integrity testing industry, then contact us, because working at PTI is not just a job…. it's a passion!

The Team:

PTI Inspection Division This role is part of PTI's Global Service Team, focused on the installation, maintenance, and repair of testing systems for clients throughout North America and globally. Serving as a critical field presence, the technician ensures system reliability, performance, and compliance with operational standards. Our mission is to provide a high-touch, exceptional service experience that enables clients to maintain a consistent and effective scientific approach to closed container testing.

The Role:

GTS Service Technician I Job Summary:

Are you passionate about delivering high-quality technical service? Do you take pride in being organized, detail oriented, and hands-on in your work? Are you someone who can think on your feet and solve problems in the field? PTI is seeking a skilled and reliable Field Service Technician to join our Global Service Team. This role is responsible for the installation, maintenance, calibration, and repair of PTI systems at customer sites, ensuring equipment is properly set up, tested, and operating to OME specification. As a critical onsite representative, you will perform standard routine service to maintain system performance and reliability, while also diagnosing and resolving mechanical, electrical, and software-related issues with minimal supervision. The Field Service Technician plays a critical role in supporting customers by providing both onsite and remote technical troubleshooting, minimizing downtime, and ensuring seamless system operation. You will also train end users on proper equipment operation, basic maintenance, and best practices, helping clients get the most out of their systems. Accurate documentation of service reports, virtual support troubleshooting and repair records, is essential, along with strict adherence to safety protocols, GMP requirements, and company procedures while onsite. Success in this role requires strong collaboration with cross-functional teams including Project Management, Operations, and Engineering to support system readiness and resolve technical challenges. You'll be joining a highly collaborative team that values accountability, communication, and a strong customer building focus. Building and maintaining positive client relationships through professional, responsive, with exceptional service is a key part of this role. We are seeking a focused and communicative professional with a solid foundation in mechanical and/or electrical systems and a general understanding of the equipment service industry. Role Description 1. Onsite Field Services (Primary Focus

• 70%) Perform standard installation services on PTI equipment at client sites across all technologies, ensuring proper setup and operational functionality Perform annual or bi-annual preventative maintenance and routine service to ensure proper system performance, reliability, and consistency Diagnose and repair mechanical, electrical, and software-related issues in the field with minimal supervision Provide on-site technical support and troubleshooting, resolving issues efficiently to minimize customer downtime Train end users on proper system operation, basic maintenance, and best practices Document service activities, maintenance records, and repair reports accurately and in a timelymanner Ensure compliance with safety protocols, GMP regulatory requirements, and company procedures while onsite Build and maintain strong customer relationships by delivering professional, responsive, exceptional service 2.

In-House Technical Support (Phone & Email)

• 20% Respond to incoming service inquiries through the technical support hotline, providingtimely assistance.

Perform remote troubleshooting of hardware and software issues, guiding customers through diagnostics and resolution steps. Support email inquiries via the Global Technical Support (GTS) inbox with an acknowledged response within 24-48 hours. Follow up with Management when necessary. Document all customers support interactions in provided CRM if customer has an active Annual Service Contract (ASC). Document all interactions including resolution steps, follow-up actions, and any escalated issues. Liaise with the GTS Manager for complex or unresolved technical issues requiring higher-level intervention with Engineering Team. 3. Cross Functional Collaboration-10% Document testing anomalies and deviations in accordance with internal quality control requirements (NCE/ECR). Escalate critical issues to the Quality Assurance team as appropriate. Collaborate with different teams to identify opportunities for process improvements in testing workflows, equipment uses, and data review. Contribute to the development and delivery of training resources for internal staff related to testing methodology on multiple application types. Collaborate with internal engineering and support teams to escalate and resolve complex technical issues or support internal testing for customer usage. Job Requirements Hands-on, field-based role focused on installation, maintenance, and repair of technical equipment High travel with frequent onsite customer interaction and support Independent, self-directed work balanced with cross-functional team collaboration Strong troubleshooting focus across mechanical, electrical, and software systems Customer-facing role requiring professionalism, clear communication, and a service-driven mindset Must have at least 1-2 years in a field service-related role or customer facing role. Must have a minimum of a bachelor's degree in Mechanical Engineering or bachelor's degree in Information Technology related study.

Pay:

$60,000.00

• $80,000.

00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Must have minimum 2 years field service/customer facing role

Education:

Bachelor's (Required)

Experience:

field service/customer facing role: 2 years (Required) Willingness to travel: 75% (Required)

Work Location:

In person