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IT Administrator
Job
Comfort Windows
Syracuse, NY (In Person)
$50,960 Salary, Full-Time
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Job Description
IT Administrator Comfort Windows - 4.0 Syracuse, NY Job Details Full-time $22 - $27 an hour 1 day ago Qualifications Knowledge management Record keeping Microsoft Excel Wireless networking Phone communication IT asset management Technical documentation Windows Salesforce Cloud Access control implementation Computer hardware Hardware support Customer support ticket management Updating inventory records Data entry DNS Organizational skills CRM system proficiency Escalation handling Communication skills Entry level Active Directory management 802.11 (Wi-Fi) Identity & access management VPN Full Job Description Comfort Windows & Doors is seeking an entry-level IT Help Desk Specialist to provide frontline support for end-user devices and core business applications, assist users with internal tools and the company CRM platform, and support key operational tasks such as documentation and inventory tracking. The ideal candidate is technically curious, detail-oriented, and enjoys helping others solve problems. Responsibilities Provide first-level support for end-user hardware, peripherals, and core business applications. Manage support requests via tickets, email, and phone, and document troubleshooting and resolutions in the ticketing system. Provision and support user access (account setup, password resets, and permissions) in accordance with security policies. Support users with basic Salesforce CRM usage and troubleshooting; escalate complex issues as needed. Maintain internal documentation and end-user knowledge base. Assist with inventory and asset tracking and perform regular data audits across key systems. Qualifications Strong organizational skills and attention to detail, with the ability to manage multiple tasks and maintain accurate records. Strong written and verbal communication skills, with the ability to support non-technical users effectively. Customer service mindset with strong troubleshooting and problem-solving skills. Familiarity with Windows, Microsoft 365, Active Directory, and basic networking concepts such as Wi-Fi, VPN, and DNS. Proficiency in Microsoft Excel, including data entry, organization, and basic reporting. Willingness to learn new systems and adapt to evolving business needs. Comfort Windows & Doors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.