Systems Administrator

• Regulated Systems (PLM/QMS): Experience with Windchill (PLM) and MasterControl (QMS) is essential due to the regulated nature of these systems.
• Description
• Job Summary
• The Systems Administrator will support and maintain core enterprise applications, including Windchill (PLM) and MasterControl (QMS), by managing ticket queues, performing backend system updates, and resolving user issues. This role is responsible for ensuring system reliability, supporting operational workflows, and maintaining compliance within regulated environments.
• Essential Functions
• Manage and resolve assigned support tickets end-to-end, including troubleshooting, execution, and closure
• Perform backend system administration tasks such as data updates, access management, and record adjustments within Windchill and MasterControl
• Diagnose and resolve system issues, including login problems, system errors, and performance disruptions
• Restart and monitor systems as needed and investigate root causes of failures
• Generate reports and support user requests while ensuring compliance with system controls
• Communicate with internal users to gather requirements, provide updates, and confirm resolution
• Follow and enforce regulatory and operational procedures when performing system changes
• Qualifications

• Knowledge, Skills and Abilities:

• Strong system administration and troubleshooting skills across enterprise applications
• Experience working in regulated environments with PLM (Windchill) and/or QMS (MasterControl) systems preferred
• Ability to understand and apply compliance requirements when executing system changes
• Strong problem-solving skills with the ability to work independently
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and drive issues through to resolution

Work Environment:

• Full-time, onsite role at a company location
• Fast-paced, operational support environment
• Collaborative setting with interaction across IT, operations, and business users
• Requires responsiveness to system issues and user requests

Experience:

• Experience in system administration, application support, or senior -level help desk roles
• Exposure to regulated industries such as medical device, pharmaceutical, aerospace, or automotive preferred
• Prior experience supporting ticket-based environments and enterprise systems required
• Experience with backend system tasks, data management, and user access controls preferred Skills System administrator, troubleshooting, plm, qms, ticket management, windchill, mastercontrol software, communication & people skills Top Skills Details System administrator,troubleshooting,plm,qms,ticket management,windchill,mastercontrol software Additional Skills & Qualifications Communication is critical in this role because it serves as the link between complex systems like Windchill and MasterControl and the end users who rely on them.

The individual must clearly understand user issues, translate technical problems into simple explanations, and provide timely updates on progress and resolution. Strong communication is also essential for enforcing proper processes in a regulated environment, including professionally pushing back on requests that do not meet compliance standards. Ultimately, effective communication ensures issues are resolved efficiently, users stay informed, and system integrity is maintained. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Victor, NY. Pay and Benefits The pay range for this position is $45.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Victor,NY.

Application Deadline This position is anticipated to close on May 15, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.