ServiceNow QA Test Engineer

Job Title:

ServiceNow QA Test Engineer Location:

Columbus, OH (Onsite)

Type:

W2

Role Overview:

We are seeking a detail-oriented ServiceNow QA / Test Engineer to lead the quality assurance and test ing efforts for a large-scale public sector ServiceNow platform. This role ensures that all platform enhancements, upgrades, and custom applications are defect-free and compliant with rigorous government security standards. The successful candidate will be responsible for the end-to-end test ing lifecycle, from creating comprehensive test plans to executing automated and manual test s within a FedRAMP-authorized environment.

Key Responsibilities:

Test Strategy & Planning:

Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.). Automated Test ing (ATF): Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression test ing is efficient and thorough. Functional & Regression Test ing: Conduct rigorous manual functional test ing of new features and thorough regression test ing during platform upgrades and patch cycles.

Security & Compliance Validation:

Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.

Defect Management:

Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis. User Acceptance Test ing (UAT)

Support:

Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the test ing phase.

Performance Test ing:

Monitor platform performance during load test ing to ensure the environment remains responsive under enterprise-scale usage.

Required Qualifications:

Experience:

4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.

Technical Mastery of ATF:

Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF). Test ing

Methodologies:

Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).

Tools:

Experience with defect tracking tools (Jira, ServiceNow Agile/ Test Management) and automated test ing tools (Selenium, etc., is a plus).

Preferred Qualifications:

Public Sector Experience:

Prior experience test ing systems within a state, local, or federal government framework.

Security Mindset:

Knowledge of accessibility standards (Section 508 compliance) and security test ing protocols.

Certifications:

ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Test er.