CyberArk Admin L2/L3

Description We are seeking experienced CyberArk L2/L3 Administrator to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. This role will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response and audit support. This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations. This role is 4 days/week onsite in Marysville, OH CyberArk Administration

• Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment
• Perform privileged account onboarding into CyberArk safes (currently a manual process)
• Manage password rotation, reconciliation, and platform configuration
• Monitor and troubleshoot access failures, rotation errors, and session issues
• Assist with time‑boxed privileged access and Break Glass workflows Operational Support
• Work from ServiceNow request queues (access, activities, break/fix) with a 2‑day SLA
• Respond to severity‑based incidents; Sev1 requires 2‑hour response
• Participate in weekend on‑call rotations (Sat → Sun)
• Assist users with CyberArk workflows and provide training as needed Audit, Compliance & Security
• Provide evidence for audits, including access approvals and session recording review
• Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)
• Support Disaster Recovery activities (e.g., adjusting password rotation parameters) Process Improvement & Automation
• Recommend improvements to reduce manual onboarding
• Use scripting (PowerShell/Python) to streamline repeatable tasks
• Contribute to future automation between ServiceNow and CyberArk Requirements
• Hands-on CyberArk administration experience (EPV, PVWA, CPM required)
• Experience supporting PAM in Windows server environments
• Understanding of AD/Entra integration with CyberArk
• Prior experience with incident management and on-call support
• Familiarity with ITSM systems (ServiceNow strongly preferred)
• Ability to troubleshoot password rotation, vault access, and session issues Preferred Qualifications
• PowerShell or Python scripting for automation
• Experience reviewing CyberArk session recordings or audit evidence
• Exposure to QRadar or similar SIEM platforms
• PKI, SAML, Zero Trust, or broader IAM experience
• Experience supporting DR/BCP processes Technology Doesn't Change the World, People Do.

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