Service Technician (Injection Molding)

Job Title:

Service Technician (Injection Molding)

Location:

Stow, OH, 44224 (On the road / 50-80% National Travel)

Type:

Full-Time Salary:

$25-$30 an hour Akron, OH metro; Hybrid (field-based) with heavy travel (50-80% nationwide); base/showroom in Stow.

Candidate search zone:

Prioritize Summit County and adjacent Portage + Cuyahoga suburbs — Akron; Cuyahoga Falls; Kent; Hudson; Tallmadge; Munroe Falls; Streetsboro; Twinsburg; Ravenna; Macedonia; Barberton; and southern Cleveland suburbs (practical sourcing counties: Summit, Portage, northern Stark/Cuyahoga fringe).

Commute to worksite:

Primary target 30-60 minutes one-way driving (roughly 15-45 miles depending on route); up to ~90 minutes acceptable for hybrid/field candidates who travel frequently. Job Summary We are seeking a highly skilled Field Service Technician to provide technical support for high-precision injection molding machines. They will be a primary technical resource for our clients and support our Sales Team through machine installations, project developments, and performance improvements. They must have an extensive hands-on experience in the plastics and mold industry and is comfortable serving as a technical liaison between domestic operations and international OEM locations. Key Responsibilities Coordinate all technical aspects of injection molding machine operations at diverse customer sites nationwide. Perform expert-level machine installations, start-ups, repairs, preventative maintenance, and system upgrades. Conduct in-depth on-site trials and troubleshooting to resolve complex mechanical or electrical issues. Provide comprehensive technical training to customers, field sales agents, and internal personnel. Manage MS Dynamics 365 CRM data entry to track service history and customer interactions. Serve as a strategic liaison between the US team and international OEM locations in China, Europe, and India. Support business growth through product design evaluation, qualification activities, and technical feedback. Assist in the oversight of inventory management and the growth of the spare parts business. Manage showroom activities, including high-level technical presentations for prospective clients. Contribute to the development and improvement of machine manuals and technical documentation. Handle the purchasing and selling of spare parts while promoting newly developed technologies. Maintain detailed product reference lists for field use and internal technical support. Required Skills & Qualifications 3+ years in the injection molding industry (Technical/Field Service preferred) Deep knowledge of plastics manufacturing and high-precision machinery Ability to travel 50-80% across the country (Vehicle use with compensation) Valid driver's license and a clean driving record Proficiency in MS Office; experience with Dynamics 365 is a plus Strong oral and written skills for technical training and client presentations Minimum 40 hours per week (Year-round work). Monday to Friday (5x8 schedule); Overtime, nights, and weekends as needed. Primary work is performed \"on the road\" at various customer facilities. Benefits Comprehensive Medical, Dental, Vision, and Life insurance. Simple IRA with a competitive employer match. Personal and vacation Paid Time Off (PTO), plus paid holidays. Overtime pay available for extended project demands.