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Service Center Support Engineer - Tulsa, OK - Onsite - 68903
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PRIMUS Global Services Inc.
Tulsa, OK (In Person)
Full-Time
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Job Description
Service Center Support Engineer Deskside Support, Incident Management & End-User Services - 68903 We have an immediate need for a Service Center Support Engineer for an onsite opportunity in Tulsa, OK. This role is focused on providing hands-on deskside support, infrastructure assistance, and exceptional end-user services within a fast-paced enterprise environment. The selected candidate will play a critical role in maintaining operational efficiency by supporting hardware, software, network connectivity, and service request fulfillment activities while ensuring adherence to SLA and ITIL standards. The ideal candidate will serve as the primary point of contact for infrastructure incidents and service requests, providing timely and effective technical support to end users. The role involves logging, categorizing, prioritizing, and managing incidents through ticketing platforms while troubleshooting issues related to desktops, laptops, printers, monitors, mobile devices, and network connectivity. Candidates will perform desktop imaging, software installations, device deployments, asset management, and walk-in support activities while coordinating with advanced support teams for complex technical issues. Responsibilities also include supporting major incident management activities, participating in critical incident bridge calls, providing stakeholder updates, maintaining accurate documentation, and ensuring compliance with organizational standards and ITIL best practices. The selected professional will contribute to ongoing infrastructure projects, operational improvements, and service excellence initiatives while delivering a high-quality end-user experience. Required skill sets include strong expertise in Windows desktop and laptop support, hardware troubleshooting, software support, network connectivity troubleshooting, and end-user service delivery. Candidates should possess hands-on experience with ServiceNow or similar ticket management platforms, incident management processes, desktop imaging, software deployment, and IT asset management. Strong understanding of ITIL methodologies, SLA-driven support environments, documentation standards, and customer service principles is essential. Experience supporting enterprise environments, mobile devices, Cisco and Dell hardware platforms, and enterprise applications is highly preferred. Strong communication, analytical, troubleshooting, and stakeholder management skills are critical for success in this role. Candidates who can directly work on our payroll are encouraged to apply. Interested candidates are encouraged to connect with our recruiter