Customer Service Representative, E-commerce & Community Support

Customer Service Representative, E-commerce & Community Support MoodHoops Largo, FL Job Details Full-time $18

• $20 an hour 6 hours ago Benefits Paid training Paid holidays Dental insurance Paid time off On-the-job training Vision insurance Qualifications Customer follow-ups Teamwork Email customer support Customer returns handling Community management Writing skills English E-commerce High school diploma or GED Managing clients in a customer support role Social media platforms Attention to detail Customer engagement Troubleshooting manuals Customer support Typing Order issue resolution Grammar Experience Email support Full Job Description MoodHoops is hiring for an in-office Customer Service Representative at our workshop near Largo / Seminole / Pinellas Park, FL 33777 in the Bardmoor area.

MoodHoops.com is a small creative manufacturing and e-commerce business that designs, builds, and ships LED hula hoops and flow props to customers around the world. Our customers include hobbyists, performers, dancers, flow artists, festival-goers, sponsored artists, and people buying meaningful gifts for someone they care about.

https:

//moodhoops.com Our products are used for performance, fitness, creative movement, personal wellness, festivals, and flow arts. We have a strong reputation in our niche, loyal customers, and a supportive small-team work environment with a focus on excellence, clear communication, and careful attention to detail. We are looking for someone who is kind, clear, detail-oriented, adaptable, and strong in written communication. Most customer communication happens by email, so writing skills are very important in this role. Our daily operations are conducted in our manufacturing workshop. This is not a remote or work-from-home position.

IMPORTANT

2-Step Application Process To be considered for this position, please complete both required steps : Submit the Indeed application and answer the questions included with this job posting. Complete the Customer Service Writing Skills Test here: https://rb.gy/qnk7iy Because written communication is one of the most important parts of this role, applications will not be considered complete until the writing skills test has been submitted. Candidates who move forward may be invited to complete a second, more detailed written exercise before an interview. About the Role This position focuses on customer service, order support, repair and warranty communication, e-commerce support, light social media/community support, and occasional fulfillment assistance. Many customer questions can be answered using saved email templates and internal resources. Other situations, especially warranty, repair, troubleshooting, shipping, custom order, or emotionally frustrated customer situations, require patience, care, good judgment, and a calm, helpful tone. This role also involves reading written training guides, screenshots, checklists, saved email templates, and policy notes, then applying that information carefully in real customer situations. Team members will be available to help during training, but the right fit should be comfortable learning from written and screen-based instructions. Customer Service is also on the front line of noticing when something seems unusual. This could include a failed order, a possible fraud concern, a confusing product page, a website glitch, a shipping issue, or repeated customer confusion about a product or policy. We are looking for someone who can follow established systems while also staying observant and willing to raise a thoughtful red flag when something seems off. We are hoping to find someone who is interested in growing with the company and becoming a steady, long-term part of our Customer Service team. Because this role involves detailed training, product knowledge, customer history, written templates, and internal systems, it is best suited for someone looking for a stable position rather than a short-term seasonal job. Responsibilities Respond to customer emails clearly, warmly, and accurately Use and personalize saved email templates for common questions Draft original responses for unique, sensitive, or more complex situations Help customers with order questions, shipping questions, repairs, warranty questions, troubleshooting, returns, exchanges, and product guidance Process order changes, order updates, expedited order requests, and customer invoices accurately Coordinate with the team on repair, production, fulfillment, and shipping questions Contact or coordinate with payment and shipping providers when needed, such as PayPal, USPS, UPS, or FedEx Use task management software such as Asana to track follow-ups and internal requests Use Google Workspace tools such as Gmail, Drive, Docs, Sheets, and Calendar Assist with light social media support, such as reposting customer or sponsored artist stories and checking for messages/comments that need attention Help route sponsorship requests, sponsored artist questions, and community messages appropriately Help recognize outstanding flow artist community members, engage with them thoughtfully, and assist with possible onboarding when appropriate Assist with occasional shipping, fulfillment, order printing, shipping quotes, or production prep tasks as needed Stay adaptable during busy seasons, supply shortages, website issues, shipping delays, or shifting daily priorities Schedule and Location Full-time 40 hours per week Monday through Friday daytime schedule In-office near Largo / Seminole / Pinellas Park, FL 33777 Occasional brief weekend social media check-ins on a rotating schedule, usually for Instagram Stories and TikTok reposts This is not a remote position Our busiest season is November and December. March/April through August is also active because of festival-related orders and customer needs. The best fit for this role is someone who can stay steady and flexible during busier stretches.

Pay Pay range:

$18 to $20 per hour, depending on experience. Starting pay is based on relevant experience, schedule availability, writing skills, e-commerce/customer service background, and ability to meet the needs of the role. Candidates with especially strong written customer service experience, e-commerce experience, technical support experience, shipping/order management experience, or relevant platform experience may be considered at the higher end of the range. We typically review fit, accuracy, writing quality, customer tone, reliability, task follow-through, and ability to learn our systems after the initial training period. Requirements Strong written and verbal communication skills Clear grammar, warm tone, and careful attention to detail Previous customer service experience, preferably 1 to 2 years or more Comfortable using saved email templates while personalizing responses when needed Comfortable receiving feedback on writing style, tone, clarity, focus, and soft skills Able to read written instructions, screenshots, checklists, and policy notes, then apply them carefully Comfortable learning multiple online systems and switching between tasks Able to manage follow-ups and details without losing track of important information Patient and empathetic when helping customers with repairs, warranty questions, shipping issues, or troubleshooting Comfortable with light social media/customer community support Proactive in noticing recurring customer questions, complaints, possible website issues, or unusual order patterns Comfortable working in an inclusive, LGBTQIA+ and women-friendly environment Able to reliably commute to our in-office workshop near Largo / Seminole / Pinellas Park, FL 33777 High school diploma or GED Proficient in English Experience with any of the following is helpful, but not required: Customer-facing roles E-commerce customer service, help desk support, technical support, or order support Google Workspace, including Gmail, Drive, Docs, Sheets, and Calendar Spreadsheets, such as Google Sheets or Excel Asana or another task management system Dropbox, Airtable, or shared file storage/database tools WordPress or WooCommerce ShipStation or other shipping, postage, logistics, or fulfillment software PayPal, Braintree, Afterpay, Stripe, or other payment processors TikTok Shop, Etsy Shop, Amazon Seller tools, or other marketplace platforms Brevo, Mailchimp, or another email marketing platform Canva, Photoshop, or basic photo editing tools Basic photo editing, image cropping, resizing, or preparing images for website use Customer-facing social media support on Instagram, TikTok, Facebook, or similar platforms Smart product configuration or products with multiple custom options Social media content creation or community engagement Familiarity with flow arts, hula hooping, poi, dance, festivals, performance props, or creative movement communities Benefits Dental insurance Vision insurance Paid holidays Paid time off accrual Yearly performance bonus potential Supportive small-team work environment Creative, community-connected product niche Supportive small-team work environment with some flexibility when planned in advance, while maintaining reliable in-office coverage for customer service.

APPLICATION REMINDER

Please remember to complete the required Customer Service Writing Skills Test after submitting your Indeed application: https://rb.gy/qnk7iy Applications are not considered complete until both the Indeed application and writing skills test have been submitted.

Pay:

$18.00

• $20.

00 per hour

Benefits:

Dental insurance On-the-job training Paid time off Vision insurance Application Question(s): Question 1

• Are you able to reliably commute to our in-office workshop near Largo / Seminole / Pinellas Park, FL 33777? Question 2
• Are you generally available to work during our busiest season in November and December, as well as the active festival season from March/April through August? Question 3
• Please briefly describe your customer service experience.

What types of customer interactions have you handled most often?

For example:

email, phone, in-person, live chat, social media, technical support, returns, repairs, or order support. Question 4

• This role requires strong written communication. Please write a short email response to this customer: "Hi, I placed my order last night but just realized I selected the wrong shipping address. Can you fix it? I'm worried it's going to ship to the wrong place." Question 5
• This role involves reading written training guides, screenshots, checklists, saved email templates, and policy notes. Are you comfortable learning from written and screen-based instructions, then applying those instructions carefully? Question 6
• Which tools or platforms have you used before?

Please list any that apply:

Google Workspace, spreadsheets, Asana, Dropbox, Airtable, WordPress, WooCommerce, ShipStation, PayPal, Braintree, Afterpay, TikTok Shop, Etsy Shop, Brevo, Mailchimp, Canva, Photoshop, or similar tools. Question 7

• Which social media platform do you have the most experience with: Instagram, TikTok, Facebook, YouTube, Pinterest, X/Twitter, Reddit, Discord, or something else? Please briefly describe your experience. Question 8
• Customer Service is often the first team to notice when something seems unusual, such as a failed order, possible fraud concern, confusing product page, website glitch, or repeated customer question. Please describe a time when you noticed a small detail that helped prevent or solve a problem. Question 9
• MoodHoops serves a creative community that includes flow artists, hoopers, poi spinners, dancers, festival-goers, performers, and hobbyists. Familiarity with this world is not required, but it can be helpful. Do you have any experience with flow arts, dance, festivals, performance props, or similar creative communities? Question 10
• What interests you about working for MoodHoops?

Work Location:

In person