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Director, Technical Support & Service Americas
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Hexagon Manufacturing Intelligence
Remote
Full-Time
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Job Description
Director, Technical Support & Service Americas at Hexagon Manufacturing Intelligence Director, Technical Support & Service Americas at Hexagon Manufacturing Intelligence in Camarillo, California Posted in 11 days ago.
Type:
Full-Time Job Description:
Summary Director, Technical Support & Services Americas Location Remote - United States About the Role The Director, Technical Support & Services Americas will lead and scale a strategic technical services organization across pre-sales, post-sales, implementation, training, and technical support functions for the Americas region. The ideal candidate brings a strong technical and software services background and understands services as a business including profitability, resource planning, revenue recognition, and accurately forecasting services to be performed within a given quarter. Job Responsibilities Lead technical support, implementation, training, and services organizations across the Americas Drive operational excellence and services profitability Accurately forecast services and implementation activities each quarter Partner with Sales to improve onboarding and customer delivery Lead customer implementation, software adoption, and training initiatives Optimize resource planning and headcount allocation Collaborate with Finance on ROI and operational performance Build relationships with OEMs, partners, and strategic customers Lead managers, application engineers, technical support, and technical sales teams Drive continuous improvement initiatives Forecasting the service to be delivered by quarter Qualifications 10-15+ years leading technical support, software services, or implementation organizations Strong technical background with customer-facing leadership experience Experience managing software implementation and technical service teams Experience forecasting services delivery and utilization Manufacturing software or industrial technology experience preferred Strong operational and financial business acumen Ability to bridge technical and commercial organizations Core Skills- Technical Support & Service Operations Leadership
- Services Forecasting & Profitability
- Manufacturing Software & Technical Services
- Customer Implementation & Training
- Cross-Functional Leadership
- Operational Excellence & Continuous Improvement Work Environment Fully remote role with home office setup.