In Service Support Engineer I/II

Position:

In-Service Support Engineer Level:

Junior to

Mid Location:

Newport, Rhode Island Telework:

Hybrid remote/onsite, with typical set schedule at Government facility

Travel:

<10%

Salary:

$100k-$116k

XSITE LLC

is looking for a In-Service Support Engineer to join our team in Newport, Rhode Island to support the

NUWC NEWPORT

Code 25 CANES office/contract. We are Service-Disabled Veteran-Owned company headquartered in San Diego. We provide full spectrum systems and systems-of-systems engineering and integration services and solutions for space, C5ISR, cyber and enterprise information systems. Our core capabilities include AI/ML, Software Development & Sustainment, Systems Engineering (including MBSE), and Modeling & Simulation.

Position Overview:

We are seeking an In-Service Support Engineer to support submarine network modernization efforts. In this role, you will analyze Fleet trouble reports and provide both remote and on-site technical support to resolve issues. You will also implement corrective actions, support inspections and STIG remediation, provide training to personnel, and deliver 24/7 operational support as required. Responsibilities of this position include, but are not limited to: Analyze Fleet software trouble reports, troubleshoot reported issues, and develop recommended solutions, delivering Fleet Support Recommendations. Provide remote and on-site field support to diagnose and resolve complex hardware and soft-ware problems aboard submarines when issues cannot be corrected remotely. Implement approved corrective actions and revise technical documentation asrequiredto re-store system compliance. Support Site Assisted Visits (SAV) and Cybersecurity Inspections (CSI) by reviewing STIG find-ings, troubleshooting issues, providing remediation recommendations, and preparing daily status reports. Provide On-the-Job Training (OJT) to military ship's force personnel on the operation and maintenance of the submarine tactical network. Support 24/7 watch bill operations during Technical Insertions, fleet exercises, and wartime readiness activities, delivering technical recommendations and end-of-shift status reports

Required Qualifications:

Bachelor's orMaster's degree in Computer Science, Engineering, Mathematics, or a related technical field Three (3) years of experienceproviding network help desk support including on-board techassistsonboard navy platforms NAVSEA Alteration Installation Team (AIT) level 1 certified. Level 2 certificationrequiredwithin thirty (30) days of award. Active Secret clearancerequiredwith eligibility for Top Secret/SCI access and work in classified environments including SIPRNet and NATO systems

Preferred Qualifications:

Experience in RHEL, Windows Server,Windows Client, VMWare, Ansible,Cisco, NETSEC, DoD PKI, Aruba, CloudcomputingCMProand JIRA Experience providing remote networkhelp desk support for navy submarine platforms

NAVSEA AIT

level 2 certified with mostrecent training completed 1/1/2025 orlater Why

XSITE LLC?

Best-in-Class Benefits & Work-Life Balance Industry leading PTO package, starting at 15+ days annually. Seven (7) paid company holidaysannually, including New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. 100% employer-paid employee coveragefor Medical, Dental, Vision, and Basic Life Insurance.

Employees enrolled in XSITE'sHigh DeductibleHealth Plan (HDHP) are also eligible for aHealth Savings Account (HSA)with employer contributions. Eligibility toparticipatein XSITE's401(k) retirement planwith up to a 6% employer match. Eligibility to receivetuition reimbursementofup to $5,250per year for job-related education. University of San DiegoEducation Benefitsof 10% tuition discount on select online degree programs and 25% discount on certificate programs. Cell Phone Stipend. Hybrid work environment. As well as employeeadd on benefitsoffered via ADP. Stability & Long-Term Growth Prime contract holderwith long-term stability Mentor-Protégé JVpartnership with a major defense company Career Advancement Rapid growth (300% YoY) with opportunities forleadership and upward mobility.