IT Systems Admin Journey Server and Storage Administrator

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few. Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution. We are specifically focusing on improved support for traditionally marginalized populations, including Black/African

• American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community.

To this end, TCC seeks applicants who: Value intellectual curiosity and innovative teaching Welcome difference and model respectful interaction with others Recognize and honor the important role that diversity brings to an educational community Are committed to educating a racially and socioeconomically diverse student population Are committed to teaching in a community college setting Care deeply about student success Intentionally support and promote efforts related to equity, diversity, and inclusion Honor TCC's mission promoting equitable access to educational opportunities Reflect the diversity of our community Position Summary This position administrates campus servers, data center operations, and network attached storage services. Reports to the Associate Director for IT Infrastructure. Frequent interaction with other IT teams as required.

Provides backup for campus network infrastructure, including network routing and switching, firewall, VPN, telephony, Wi-Fi, and battery backup equipment. Provide tier 3 hardware and software support. Manage and monitor the health and structure of the server and storage environments. Independently provides escalated hardware and software support to faculty, staff, and administrators. Perform installation, configuration and deployment of operating systems, applications, and services. Administration of server licensing including server administration, application patching, vendor coordination, upgrade planning, and problem remediation. Leads moderately sized projects, develops plans, and independently installs and configures systems. Performs needs assessment, and functions as liaison between faculty, staff and other members of the Information Technology department. Ensure that resources are operated in compliance with the college's security standards, Acceptable Use Policy, and other applicable policies and standards.

College Mission:

Create meaningful and relevant learning, inspires greater equity, and celebrates success in our lives and our communities.

IT Department Mission:

Support campus efforts to enhance and foster learning, equity, community, and discovery by leading and facilitating the use of Information Technology at Tacoma Community College.

Division:

Provide support services with particular emphasis on computer problem isolation and setup tasks that enable productive and innovative use of technology by providing access to efficiently operating networks and dependable technology systems; timely upgrades and maintenance; and leadership and support for new technology initiatives.

Position:

Administer campus server, data center, and storage services. Reports to the Associate Director for IT Infrastructure. Frequent interaction with other IT teams as required. Work directly with the development, technology support teams, and the network and infrastructure manager to plan, design or layout new designs or modify existing designs that will support the on-going organizational changes in data requirements. Predict future long-term network storage needs by analyzing current data storage and estimating how growth will impact our existing storage capacity. Gather, compile and analyze reports using Nutanix and other consoles. These reports are shared to develop plans to make changes to server, data center, and storage services. Propose and recommend changes to current existing storage services to either accommodate day-to-day changes in storage requirements or prevent immediate loss of data. Prepare and present change plans using built-in monitoring tools and auditing log files and email alerts. Monitor and audit system changes daily. Recommend changes to the server, data center, and storage services. Remain current on new hardware and software technology and test performance. Present data from technical resources to keep storage systems up to industry standards. Develop and administer backup processes and procedures. Work with other IT functional teams to develop and implement network storage services and backup processes. Backup data-center systems to prevent data loss.

Tasks Include:

Use backup software and schedule daily, weekly and monthly backups for the campus server farm. Coordinate data file restorations with end users. Provide on-call support. Coordinate data restorations for servers and databases. Regularly audit backup configurations. Maintain and implement server and data storage systems patch management. Upgrade hardware, such as servers, storage disks, and storage devices, and software, such as drivers. Plan, schedule, and perform the installation and maintenance of system hardware and software to support campus storage devices. Ensure business continuity while performing routine maintenance. Work closely with IT management to ensure IT partners are engaged and aware of maintenance schedules that may affect system downtime. Ensure organizational data security. Ensures resources operate in compliance with the college's security standards, acceptable use policies, and other applicable policies and standards. Remediate all deficiencies regarding security and standards. Education to

Experience Equivalences:

Associate's Degree = 2 years | Bachelor's Degree = 4 years | Master's Degree = 6 years Minimum Qualifications Associate's degree from an accredited college or university in Information Technology OR related program. 4 years of progressively responsible experience in server management, enterprise backup systems, and core Network Attached Storage management in a datacenter. OR equivalent education/experience. Experience working in a large enterprise network environment supporting 500+ nodes. Microsoft Certified Technology or CompTia A+ certifications and a fundamental understanding of information technology storage and security practices and processes. Experience managing Microsoft Windows in a multi­server environment. Experience with server hardware and operating systems migration. Preferred Qualifications Bachelor's degree from an accredited college or university in Information Technology and five years of full time equivalent (FTE) experience in Information Technology performing duties such as designing, implementing, configuring and managing data center, server, and backup services. Duties of the position require knowledge, skills and abilities: Strong knowledge of Nutanix cluster management or equivalent. Strong knowledge of both physical and virtual servers and their installation, configuration, and management. Strong knowledge of data-center management principles and systems administration in a physical and virtual environment. Strong knowledge and experience with 3rd party enterprise backup systems. Familiarity with 3rd party uninterruptible data-center power supplies. Familiarity with Microsoft Active Directory, Entra, and ID management. Strong knowledge and experience in subnetting and VLAN management with regards to storage iSCSI and fabric switches. Strong knowledge and experience with DNS and DHCP in an enterprise network. Ability to work with customers and teammates with varying degrees of computer knowledge. Ability to use knowledge bases and search engines to perform searches for solutions to technical problems. Acceptance of the responsibility to promote the welfare and best interests of students at all times. The ability to perform assigned duties in a manner consistent with applicable laws, policy, regulations and goals of the institution, community, and technical college system. Ethics, integrity, and sound professional judgment. An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace. Demonstrated ability to work independently and as a member of a team. Ability to establish and maintain positive working relationships with students, colleagues, and staff. Excellent verbal and written communication skills. Excellent customer service skills; including establishing, building, and maintaining internal/external customer satisfaction. Other duties as assigned.

Required conditions of employment:

Successful completion of a criminal history background check prior to employment. Application Material & Procedures Complete application packages must include the following: Tacoma Community College online application. Resume and Cover Letter. In your cover letter, describe how your background and experience align with the responsibilities and qualifications for this position. Required work schedule and work environment This is a full-time classified position scheduled to work Monday

• Friday 7:00am
• 4:00pm. The salary range for this position is $7,361
• $ 9,900 monthly.

Must be available for occasional evenings, nights, and weekends as needed. Summer schedule may vary to four 10-hour days. Some remote work may be available. Work location is Building 18 on the TCC main campus. Tacoma Community College offers a comprehensive healthcare benefits package for you and your dependents including medical, dental, and vision insurance. Life and long-term disability insurance plans; vacation, sick, and personal leave; reduced tuition for the employee; and retirement benefits are also provided. For more information, please visit our employment page/employment benefits: https://www.tacomacc.edu/about/employment/ . A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a membership fee is available anytime upon employment. The layoff unit for this position is "All Other WFSE Classified". Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by the National Student Clearinghouse. International degrees will be verified for U.S. equivalency. Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator. Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, Building 14, 253-566-5055; Kathryn Held, Section 504 Officer, Student Affairs Administration Office at 253-566-5115. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice. Tacoma Community College Human Resources 6501 S 19th St Bldg. 14, Tacoma

WA 98466

www.tacomacc.edu/about/employment