Remote Technical Services Engineer

Insight Global Remote Technical Services Engineer Burlington, MA Apply Job Description We are seeking a Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications and a strong desire to deepen product expertise while delivering exceptional customer service. As part of the Support Engineering team, you will: Troubleshoot complex issues and improve the user experience for the customers. Provide technical support to both internal and external clients across hosted and on-premises environments. Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently. Collaborate with IT, operations, product development, product management, and other stakeholders to drive innovation and continuous improvement. Utilize a broad range of technologies and develop deep knowledge of products to ensure high-quality support delivery. This is a customer-facing role that requires strong technical acumen, problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Bachelor's degree in Computer Science, Electronics, or a related field. 5+ years of experience in supporting mission-critical, multi-tiered enterprise applications. Hands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies. Strong knowledge of Java-based applications, including Java 11+ code, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries). Proficient in web technologies and middleware such as WebLogic/WebSphere. Expertise in relational databases (preferably Oracle), with the ability to understand schemas, write and debug complex SQL queries. Experience with SOAP and REST-based web services. Hands-on experience with monitoring and analysis tools such as Splunk, ELK Stack, and AppDynamics. Proven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment. Comfortable working in dynamic environments with flexibility to provide 24x7 on-call client support on a rotational basis. - AWS experience Active Filters Remote Technical Services Engineer Burlington, MA Clear All Apply