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Service Delivery Specialist Tier 1
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Apex IT Consulting
Remote
$62,500 Salary, Full-Time
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Job Description
Service Delivery Specialist Tier 1 Apex IT Consulting Santa Ana, CA Job Details Full-time $55,000 - $70,000 a year 5 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Professional development assistance Opportunities for advancement Life insurance Referral program Qualifications Technical documentation Equipment troubleshooting Windows Attention to detail Computer hardware Issue tracking Hardware support Customer support ticket management IT IP networking Escalation handling Active Directory management Ticketing system technical support Full Job Description Service Delivery Specialist Tier 1 On-site | Orange County, CA | MSP Environment Apex IT Consulting is hiring a Tier 1 Service Delivery Specialist to support a long-term client environment. This role is best suited for a detail-oriented, service-minded technician who enjoys structured problem-solving, clear expectations, and being part of a technically strong team. This is not a call-center or purely administrative role. It is a hands-on Tier 1 position where quality, documentation, ownership, and thoughtful escalation matter. What You'll Do Provide on-site and remote Tier 1 technical support Troubleshoot hardware, software, and basic network issues methodically Own tickets through resolution and escalate appropriately Document work clearly so others can follow your thinking Support Microsoft 365, Active Directory user tasks, and end-user devices Follow established processes and escalation paths What We're Looking For Calm, methodical approach to problem-solving Strong sense of ownership and follow-through Comfortable working independently within defined standards Professional, clear communication with end users Desire to learn and grow technically Required Experience 1+ year of IT support experience (MSP preferred) Working knowledge of Windows, Microsoft 365, and Active Directory Basic understanding of DNS, DHCP, and TCP/IP Experience using a ticketing system and documenting work