Systems Administrator III

Systems Administrator III Xobee Networks LLC Fresno, CA Job Details Full-time $35 - $46 an hour 11 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Retirement plan Qualifications Managing customer accounts Azure Azure IaaS Project management in technology NFS GPO Data migration LAN Server backup and recovery Microsoft Exchange Public Cloud Windows Network infrastructure Windows Remote Desktop Information security Managing clients in a customer support role

VLAN DHCP IT

monitoring tools Email configuration (technical support) Computer hardware Desktop (troubleshooting support) Computer management IT project management Remote access software Azure

AD WAN DNS

Server virtualization Data backup Full Job Description Would you like to join one of the fastest-growing MSPs in the nation? Xobee Networks is on a mission to transform IT support, and we're growing fast. With thousands of clients across California and the United States, we're looking for a driven, tech-savvy Systems Administrator to join our elite team of IT professionals. At Xobee, you won't just have a job — you'll be part of a dynamic, forward-thinking company where innovation, collaboration, and growth are at the core of everything we do. What We Offer Competitive pay Lucrative commission opportunities Comprehensive benefits package Collaborative and energetic work environment Career growth and advancement opportunities If you're passionate about technology, thrive in fast-paced environments, and enjoy solving real-world problems, we'd love to hear from you.

POSITION OVERVIEW

The Systems Administrator III is responsiblefor providing professional and clearly communicated technical support to Xobee's clients and vendors, and has proven experience troubleshooting problems ranging from server, network, and PC issues. Tier III is responsible for the installation, secure configuration, and support of client workstations, servers, networking, and storage platforms. Systems Administrators are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced environment, with the ability to work independently or with a team. This position requires work during normal business hours (M-F 8am-5pm), however, operational needs may require additional time outside of normal business hours.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

The following is a list of essential job functions and responsibilities for the Systems Administrator III. Other duties and responsibilities may be added as needed, or modified from time to time. Diagnose and resolve support tickets that come in via phone, email or chat. Provide quality customer service in all forms of communication. Clearly communicate with clients in a professional and timely manner to keep them informed about the progress of their service requests and incidents. Collaborate with internal team members regarding resolutions to various client issues. Utilize experience and knowledge to assess issues and provide solutions. Take ownership of tickets and client interactions. Assist with responding to alerts and tickets from various monitoring systems. Document resolutions and update procedures that may be outdated. Troubleshoot advanced problems with high-level overview of client environments.

REQUIRED SKILLS AND EXPERIENCE

5 or more years of experience in administering/supporting the following: LAN/WAN environments Office365/Azure/Active Directory/GPO Strong understanding of MS Licensing programs including SPLA Microsoft Windows Server 2012 and above GPO, AD, Azure AD, AD Sync Advanced knowledge of DNS, DHCP and TCP/IP Strong understanding of core networking concepts, VLANs and routing VMware/Hyper

V VCP, DCV

Dell modular systems Block storage, Iscsi, CIFS/NFS, RAID concepts Netapp Ontap Powershell Scripting

IAAS/SAS/PAAS

Microsoft Exchange & Exchange migration experience between hosting providers Strong knowledge in various software & hardware upgrades and decommissions Help desk or relevant customer service skills Experience with PSA and RMM tools Advanced knowledge of backup technologies Advanced knowledge of security practices and policies

Preferred Skills and Experience:

Strong MSP or similar work experience Associate or Bachelor's degree in a computer related field required. Relevant and significant industry experience may provide as a substitute for education. Azure certifications - MCSE Producing Solutions Expert CompTIA Security+ and or CEH - Certified Ethical Hacker is a plus Any additional Microsoft, Cisco, Security or other certifications is a plus Sophos software & hardware Experience with ConnectWise Automate/Control is a plus ITGlue Veeam Backup and Replication Ubiquiti RDS environments Cisco/DUO

COMPENSATION

This is a non-exempt positon. Actual compensation will be based on factors such as experience, skills, knowledge, and other position related factors.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential job functions. Possess the mobility to work in a standard office setting which will require regular sitting, standing, kneeling, squatting, walking, and reaching. Ability to use your hands, fingers, arms, and legs to use standard office equipment and various technical equipment. Ability to lift up to 25 pounds. Ability to speak clearly and articulately in person and over the phone, and be able to read materials either printed or on a computer screen of various sizes and fonts. Must have the physical, emotional, and mental ability to manage stress and maintain attention to detail and accuracy despite interruptions.

EQUAL EMPLOYMENT OPPORTUNITY

Xobee Networks is an equal employment opportunity employer committed to an environment of mutual respect, diversity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

Pay:

$35.00 - $46.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance People with a criminal record are encouraged to apply

Experience:

account management: 5 years (Required) IT project management: 5 years (Required)

LAN:

5 years (Required)

WAN:

5 years (Required)

DHCP:

5 years (Required)

DNS:

5 years (Required)

Microsoft Exchange:

5 years (Required)

Azure:

5 years (Required)

Active Directory:

5 years (Required) Data migration: 5 years (Required) Help desk: 5 years (Required)

VMware:

5 years (Required) Network security: 5 years (Required) Information security: 5 years (Required)

Windows Remote Desktop:

5 years (Required)

Work Location:

Remote