Technician-IT Customer Service

Technician-IT Customer Service Boulder Valley School District

• 4.2 Boulder, CO Job Details Full-time $62,404
• $93,605 a year 4 hours ago Benefits Health insurance Dental insurance Employee assistance program Vision insurance Life insurance Retirement plan Qualifications ITIL Foundation iOS Equipment troubleshooting Windows Software installation Android High school diploma or GED Driver's License Computer hardware Hardware support macOS Agile Mobile devices Full Job Description Job Details Career area

PROF TECH-IT

Position Type Location BVSD Job

ID 16230

Job Description:

Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets epectations relative to intellectual growth, physical development and social emotional well-being. The district covers approimately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill.

Website:

BVSD.

Location :

US:

CO:

BOULDER School:

Information Technology Position Title:

Technician-IT Customer Service Position Start Date:

June 1, 2026

Position Type:

Prof Tech FTE:

1.00

• 40 Hours per week
• Regular, ongoing

Work Schedule:

261 Days

• 12 Months
• July Salary Range 1
• : $62,404.00
• 93,605.

00

Closing Date:

May 20, 2026 Our People Are Our Strength in

BVSD Summary:

This position involves supporting and helping teachers and staff with district hardware and software. Work the installation, operation, testing, and maintenance of Chrome, Android, OS, iOS and Windows devices, systems, and software. This position will be assigned to a team supporting a zone of schools either on site or remotely.

Responsibilities:

Responsible for software assistance for teachers and staff on district supported software. Diagnose and determine problems with Chromebooks, MacBooks, iPads, and PC equipment and systems; determine reason(s) for equipment failure and initiate appropriate action. Troubleshoot, and support the resolution, replacement, and escalation of networking/wireless/presentation/audio issues. 5Provide a positive collaboration and close working relationship between the between Division of Information Technology and schools. Assist in making recommendations concerning installation, maintenance and planning in relation to systems and projects. Attend training/departmental/team meetings and work directly and indirectly with other IT departments to achieve Division goals. Initiate and perform such individual assignments as the On-Site Service Manager may direct. Utilize the IT Service Request system to log and track all IT service requests and meet SLA's. Write and update IT Knowledge Base articles. Adapt and learn and support ongoing changes with IT initiatives and technology. Perform other duties as assigned.

Qualifications:

Required:

High school diploma or equivalent Minimum of three years e perience in Technology Support. Valid Colorado driver's license. ITIL Foundation Certification (must acquire within 2 years) Agile (must acquire within 2 years) Knowlege of computer repair techniques on a variety of Windows, Macintosh, Adroid, IOS, and Chrome operating systems. Knowlege of procedures for installing, configuring, upgrading, troubleshooting, and repairing hardware, peripherals, and software, including cloud software.

Preferred:

Bilingual English/Spanish Salary Information:

Salary Placement varies according to eperience and education. Salary Range 1

• : $62,404.00
• 93,605.

00 Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (eisting employees currently in this unit please refer to the pay range on the appropriate salary schedule ) . BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including eperience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and eperience on your application is recommended.

Application and Selection Procedure:

Eternal Candidates:

on-line at jobs.bvsd

Current BVSD Employees:

Must through the INFOR portal If you do not have internet access, a computer is available in the Human Resources Division, Education Center, 6500 E. Arapahoe, Boulder, Colorado. Applications are reviewed to match candidates with position qualifications, with a limited number selected for interviews. For the final selection, employment is contingent upon successful completion of the post-offer screening process, including a background check and possible medical e amination.

Benefits & Eligibility:

Boulder Valley School District is proud to offer eligible employees ecellent benefits which may include: Free high-quality Health and Dental Coverage Vision Coverage Supplemental Life Insurance Employee Assistance Program Personalized Benefits Identity Theft Protection Fle ible Spending Plans Retirement Savings Plans EcoPass Please see our Benefits Page for information on the benefits we offer and eligibility information. The Boulder Valley School District is an equal opportunity educational institution and does not unlawfully discriminate on the basis of race, color, ethnicity, se, gender identity/epression, national origin, creed, religion, age, seual orientation, disability or veteran status in admission or access to, and treatment and employment in its educational programs or activities.

Inquiries or complaints:

BVSD Legal Counsel

• 720-561-5903; Office for Civil Rights
• http://www2.

ed.gov/about/offices/list/ocr/addresses.html