WSS Engineer / Epic Client System Administrator (ECSA) - Remote

WSS Engineer / Epic Client System Administrator (ECSA) - Remote NTT Ltd - 3.3 Plano, TX Job Details 22 hours ago Qualifications Achieving HIPAA compliance GPO Technical documentation IT system monitoring HIPAA Windows IT experience within healthcare DNS Server virtualization Systems & applications support Network monitoring Epic Active Directory management System performance monitoring

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361955 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a WSS Engineer / Epic Client System Administrator (ECSA) - Remote to join our team in Plano, Texas (US-TX), United States (US). About the Role We are seeking an experienced WSS Engineer / Epic Client Systems Administrator (ECSA) to support, maintain, and optimize the infrastructure that powers our Epic ecosystem. This role is critical to ensuring the reliability, performance, and security of Epic applications across our healthcare organization. The ideal candidate brings deep technical expertise, strong problem‑solving skills, and a collaborative mindset to support clinical operations and enterprise IT initiatives. Key Responsibilities Epic System Installation, Configuration Maintenance Install, configure, and maintain Epic server components including Hyperspace, Interconnect, web servers, and related middleware. Manage Chronicles, Cache/IRIS configurations, and system-level dependencies. Apply patches, upgrades, hotfixes, and coordinate release deployments across environments. Maintain documentation for system builds, configurations, and operational procedures. Performance Monitoring Optimization Monitor Epic server and application performance (CPU, memory, disk I/O, network throughput). Tune system parameters to improve stability, responsiveness, and uptime. Troubleshoot performance issues, system failures, and infrastructure bottlenecks. Partner with application teams to diagnose and resolve end‑to‑end performance concerns. Epic Environment Management Administer and support all Epic environments (PRD, TST, DEV, POC, TRN). Coordinate environment refreshes, migrations, and system cloning activities. Ensure proper environment isolation, naming conventions, and configuration consistency. Support new module implementations and infrastructure readiness for Epic upgrades. Security, Compliance Risk Management Implement Epic system security best practices including authentication, certificates, firewall rules, and access controls. Ensure compliance with HIPAA, organizational policies, and audit requirements. Monitor and manage audit logs, encryption standards, and privileged access. Participate in security assessments, risk reviews, and remediation planning. Collaboration, Support Operations Work closely with Epic application teams, network, storage, virtualization, and security teams. Provide operational support for Epic-related incidents, service requests, and change management. Participate in on-call rotations and provide after-hours support as needed. Collaborate with vendors and Epic technical support to resolve complex issues. Basic Qualifications Minimum 10 years of experience as an Epic Client Systems Administrator (ECSA) or equivalent Epic infrastructure role. Minimum 10 years supporting Epic implementations, upgrades, and enterprise-scale Epic environments. Deep expertise with Epic components such as Hyperspace, Interconnect, MyChart, and system middleware. Strong experience with Windows Server administration, Active Directory, DNS, certificates, and group policy. Hands-on experience with virtualization technologies (VMware, Citrix, VDI). Proficiency with monitoring tools, performance tuning, and troubleshooting methodologies. Strong understanding of healthcare security standards, HIPAA compliance, and audit practices. Ability to work independently, manage priorities, and collaborate across multidisciplinary teams. Excellent communication, documentation, and problem-solving skills. Preferred Qualifications Experience with Epic Cache/IRIS performance tuning. Familiarity with F5 load balancing, clustering, and high-availability architectures. Experience supporting Epic mobile platforms (Haiku, Canto, Rover). Knowledge of HL7, FHIR, and interoperability frameworks. Epic certifications in relevant system administration or infrastructure tracks About

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