Information Technology Generalist

Position Summary:

The IT Generalist is responsible for supporting and maintaining the company's IT infrastructure, including hardware, software, and networking systems. This hands-on role manages the IT help desk and ensures system uptime, end-user support, and the implementation of IT best practices across office and production environments.

Essential Duties and Responsibilities:

Manage IT help desk operations, ensuring timely resolution of user issues and strong customer service Install and configure operating systems, software releases, and system upgrades Evaluate and apply patches and fixes; resolve software-related issues Support end-user needs including troubleshooting, account maintenance, and training Monitor and analyze system performance, including network and disk utilization Configure fault-tolerant systems and proactive monitoring to maximize uptime Perform IT inventory assessments, documentation, and procedural updates Conduct hardware and software evaluations to support business goals Participate in team initiatives to automate tasks and streamline IT processes Install and terminate cabling and fiber as needed for IT infrastructure Communicate clearly and effectively with coworkers and management Maintain professionalism and a positive attitude in all interactions Perform additional tasks as assigned by the I.T. Manager or senior IT leadership Work outside normal production hours as required for system maintenance or implementations

Desired Skills and Experience:

BA/BS in Computer Science, Information Systems, or equivalent work experience 4+ years of experience with Microsoft Windows administration in environments supporting 40+ users 3+ years of experience in Windows Server environments (2003/2008/2012/2016) Experience with Active Directory and Group Policies (software deployment, security, login/logout scripts) 2+ years of experience operating and managing Windows Server Infrastructure Knowledge of virtualization technologies (e.g., VMware, Hyper-V) Practical exposure to storage and data management solutions, Intel-based servers, NAS technologies Familiarity with remote user support via VPN Strong troubleshooting and technical problem-solving abilities Excellent customer service skills Clear written and verbal communication skills Ability to collaborate with cross-functional teams Willingness to take initiative and support projects outside core responsibilities

Work Environment and Physical Requirements:

Office Setting / Food Production Setting / Warehouse Setting Must comply with all safety policies, including the use of PPE where required Applicants may be subject to pre-employment and random drug testing Ability to lift up to 50 lbs. Sit, stand, walk, bend, twist, reach, lift, and grasp as needed May be required to work in office, food production, or warehouse environments May be required to sit, stand, or walk for extended periods