Support Services Technician

Working Title Support Services Technician Posting Number

CSA02677P

Department DSU-Information Technology Services Physical Location of Position (City) Madison Posting Text Are you passionate about providing exceptional customer support and resolving technical issues with ease? If so, we have an exciting opportunity for you to join our Information Technology Services team at Dakota State University as a Support Services Technician.

Responsibilities :

Provide top-notch Tier 1 Help Desk support to faculty, staff, and students by assisting with software, hardware, and network-related issues. Respond to support inquiries promptly and professionally, delivering excellent customer service through various communication channels (in-person, phone, email, and chat). Diagnose and troubleshoot technical problems, utilizing a systematic and logical approach to identify root causes. Resolve issues within the scope of Tier 1 support, escalating complex problems to a supervisor other specialized team when necessary. Guide end-users through step-by-step solutions, ensuring their understanding and empowering them to independently resolve future issues. Maintain accurate and detailed records of support interactions, including issue description, troubleshooting steps, and resolutions in the ticketing system. Collaborate effectively with other team members to share knowledge, improve processes, and provide seamless support to end-users. Stay up-to-date with the latest industry trends, technologies, and best practices to enhance technical knowledge and skills.

Knowledge, Skills, and Abilities:

Proven experience in a customer support role, preferably in a technical help desk or support center environment. Strong technical aptitude and troubleshooting skills to diagnose and resolve software, hardware, and network issues. Familiarity with common operating systems, productivity applications, and hardware (Microsoft, Active Directory, Defender for Endpoint, Apple hardware and software, etc.). Knowledge and understanding of network environments. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users in a clear and concise manner. Strong time management and organizational skills to handle multiple priorities and meet deadlines. Ability to work independently and collaboratively within a team environment. Must be authorized to work in the U.S. Sponsorship is not available for this position.

Benefits:

Flexible benefits package - health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account. South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service. Paid time off - full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays. Reduced tuition for education. Professional liability Paid family leave How to

Apply:

DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu . Please submit a cover letter, resume and a list of at least three references. For questions concerning the position, contact Alicia Entringer at Alicia.entringer@dsu.edu . Applications will begin to be reviewed immediately and continue until the position is filled. Posting Date 04/24/2026 Closing Date Open Until Filled Yes First Consideration Date Advertised Salary CSA IT Pay Grade 2

H:

Starting at $22/hour Duration of the Term 12 months If Other, describe duration Appointment Percent 100% Work Hours Monday - Friday; 8:00am - 5:00pm Typical Hours Worked Per Week Appointment Type Regular Scope of Search External (includes Internal) If internal, define scope of search This position requires No Requirement If other, please indicate Department Description and Cultural Expectations In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance. The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison's scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors. Madison's locati Equal Employment Opportunity Statement DSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and DSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing DSU -HumanResources@dsu.edu . E-Verify, EOE. Support Services Technician 3.0 3.0 out of 5 stars Madison, SD From $22 an hour South Dakota Board of Regents 5 reviews From $22 an hour Working Title Support Services Technician Posting Number

CSA02677P

Department DSU-Information Technology Services Physical Location of Position (City) Madison Posting Text Are you passionate about providing exceptional customer support and resolving technical issues with ease? If so, we have an exciting opportunity for you to join our Information Technology Services team at Dakota State University as a Support Services Technician.

Responsibilities :

Provide top-notch Tier 1 Help Desk support to faculty, staff, and students by assisting with software, hardware, and network-related issues. Respond to support inquiries promptly and professionally, delivering excellent customer service through various communication channels (in-person, phone, email, and chat). Diagnose and troubleshoot technical problems, utilizing a systematic and logical approach to identify root causes. Resolve issues within the scope of Tier 1 support, escalating complex problems to a supervisor other specialized team when necessary. Guide end-users through step-by-step solutions, ensuring their understanding and empowering them to independently resolve future issues. Maintain accurate and detailed records of support interactions, including issue description, troubleshooting steps, and resolutions in the ticketing system. Collaborate effectively with other team members to share knowledge, improve processes, and provide seamless support to end-users. Stay up-to-date with the latest industry trends, technologies, and best practices to enhance technical knowledge and skills.

Knowledge, Skills, and Abilities:

Proven experience in a customer support role, preferably in a technical help desk or support center environment. Strong technical aptitude and troubleshooting skills to diagnose and resolve software, hardware, and network issues. Familiarity with common operating systems, productivity applications, and hardware (Microsoft, Active Directory, Defender for Endpoint, Apple hardware and software, etc.). Knowledge and understanding of network environments. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users in a clear and concise manner. Strong time management and organizational skills to handle multiple priorities and meet deadlines. Ability to work independently and collaboratively within a team environment. Must be authorized to work in the U.S. Sponsorship is not available for this position.

Benefits:

Flexible benefits package - health, dental, vision, life insurance, short-term disability, hospital indemnity insurance, flexible spending account, health savings account, health reimbursement account. South Dakota Retirement System. Employees receive 6% fully matched contributions from SDRS and are vested after three years of service. Paid time off - full time 12-month employees earn 15 days per year of annual leave and 14 days of sick leave per year. In addition, employees receive 11 federal paid holidays. Reduced tuition for education. Professional liability Paid family leave How to

Apply:

DSU accepts applications through an on-line employment site. To apply, visit https://yourfuture.sdbor.edu . Please submit a cover letter, resume and a list of at least three references. For questions concerning the position, contact Alicia Entringer at Alicia.entringer@dsu.edu . Applications will begin to be reviewed immediately and continue until the position is filled. Posting Date 04/24/2026 Closing Date Open Until Filled Yes First Consideration Date Advertised Salary CSA IT Pay Grade 2

H:

Starting at $22/hour Duration of the Term 12 months If Other, describe duration Appointment Percent 100% Work Hours Monday - Friday; 8:00am - 5:00pm Typical Hours Worked Per Week Appointment Type Regular Scope of Search External (includes Internal) If internal, define scope of search This position requires No Requirement If other, please indicate Department Description and Cultural Expectations In addition to the exciting professional opportunities at Dakota State University, employees will have the privilege of enjoying the benefits of Madison, South Dakota. Nestled in the heart of the state, Madison offers a unique blend of small-town charm and modern amenities, creating an ideal environment for work-life balance. The city boasts a range of recreational activities, from picturesque parks to outdoor events, fostering a sense of community engagement and well-being. Madison's scenic landscapes and proximity to nearby lakes provide ample opportunities for outdoor enthusiasts, whether it be fishing, hiking, or simply enjoying the beauty of the great outdoors. Madison's locati Equal Employment Opportunity Statement DSU is an equal opportunity employer. All qualified applicants will receive consideration without regard to, and DSU prohibits unlawful discrimination of all legally protected classes in the offering of all educational programs and employment. Arrangements for accommodations required by disabilities can be made by emailing DSU -HumanResources@dsu.edu . E-Verify, EOE.