Technology Supp Admin

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description:

Location:

Sioux Falls, SD Shift:

8:00am-5:00pm,

Monday-Friday Job Status:

Full-Time Company:

PREMIER Bankcard About the Role Provide advanced technical support and system administration for desktop environments, endpoint management, and IT service platforms. Focus on day-to-day operations such as user provisioning, software deployment, and basic troubleshooting of systems and devices. Work within the Freshservice platform to manage incidents, service requests, and asset records.

Primary Responsibilities:

Essential duties and responsibilities include the following. Other duties may be assigned.

• Configure and manage desktop policies, security settings, and system standards.
• Lead diagnostics and resolution of complex hardware and software issues.
• Build and upgrade hardware systems and manage lifecycle processes.
• Provide expert-level support for software installations, upgrades, and user training.
• Support server connectivity and assist with network installations.
• Manage procurement, licensing, and inventory of hardware and software assets.
• Coordinate relocation and decommissioning of IT equipment.
• Support enterprise printing solutions, including diagnostics and repair.
• Assist with software packaging, deployment and patching.
• Delivery training for new hires and ongoing user education.
• Manage escalated support issues and serve as a technical escalation point.
• Collaborate with vendors and internal teams to resolve complex issues.
• Support and maintain assigned systems, including endpoint management platforms (e.g., Intune).
• Configure and maintain ITSM tools and workflows (e.g., Freshservice).
• Escalate complex issues to higher-level administrators or engineers.

Skills and Qualifications Demonstrate exceptional verbal and written communication skills in English, ensuring clarity and professionalism in all interactions. Maintain concentration and work independently with minimal supervision, managing tasks efficiently and reliably. Apply analytical thinking and a keen eye for detail to troubleshoot issues and deliver accurate solutions. Quickly learns new systems and processes, adapts to change, and becomes proficient in evolving environments. Handle stress with composure, exercise self-control, and consistently upholds company policies and values. Bachelor's degree (B.S.) or equivalent from a four-year college or technical school (2+) years' related experience and/or training; or equivalent combination of education and experience, required. Experience working in a ticketing system or ITIL-based support environment, required. Strong knowledge of enterprise desktop environments, system imaging, and endpoint management, preferred. CompTIA A+, Network+, or

Microsoft Certified:

Modern Desktop Administrator Associate, preferred. Exposure to scripting (e.g., PowerShell) or automation tools, preferred. Familiarity with asset lifecycle management or CMDB concepts, preferred. Competitive Benefits Package Full medical benefits when working 20+ hours per week Traditional and High-Deductible health plan options available FREE dental and vision coverage Generous Paid Time Off plans 401(k) - dollar-for-dollar match up to 5% of total compensation Special discounts and offers for events at the Denny Sanford PREMIER Center PREMIER Wellness Program Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year Fun Employee Parties Our Culture Emphasis on personal success, respect, health, wellness, fun and giving back Employees are rewarded, valued, and celebrated for hard work Various Career advancement opportunities and growth Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more We Value People At PREMIER you get more than a paycheck, you get a rewarding career where you can make a difference! Headquartered in Sioux Falls, South Dakota, First PREMIER Bank and PREMIER Bankcard are considered one of the nation's strongest financial organizations. We have achieved this success thanks to our commitment to always doing what is right for our employees, customers and the communities we serve. We value people and treat our employees as our greatest resource. We actively invest in their professional growth and development, make a strong effort to recognize achievement and take the time to celebrate success. Spirit of Giving Back Giving back to our communities is at the heart of PREMIER. We support nearly 700 organizations, non-profits and events. Paid volunteer hours encourage PREMIER employees to get involved in the community. Our employees annually volunteer an average of 33,000 hours for causes important to them. The PREMIER Way Our spirit of giving is rooted in The PREMIER Way and the PREMIER Attitude. These shared views and values guide our interactions with each other, our customers and our communities. It's the foundation of our culture and makes PREMIER a great place to work. Learn More PREMIER Benefits PREMIER employees who work 20+ hours per week are eligible for full-time benefits, including medical coverage with free vision and dental insurance. We offer expanded Paid Time Off and a highly competitive 401(k) plan that features a dollar-for-dollar company match after 120 days of employment. Employees can experience personal and professional growth through PREMIER University. It offers skill-based training, leadership classes and inspirational national speakers. PREMIER Wellness PREMIER Wellness unifies physical and mental health, financial wellness and community giving under one program designed to help employees find optimal work/life wellbeing. Through our Employee Assistance Program, employees have access to free counseling sessions, online resources and legal support. Community Giving offers our employees purpose-driven, meaningful opportunities where they know they are making a difference. Celebrating Success Recognizing and rewarding success is an important part of the PREMIER culture. We celebrate and show our appreciation with private concerts and special events. We've also celebrated with surprise gifts, cash/car giveaways, Apple watches, wireless earbuds and more! At quarterly staff meetings, employees who have gone above and beyond in their job or in their community are awarded a PREMIER Performer or PREMIER Eagle Service Award. Employees celebrating 20, 25, 30, 35, 40, 45 and 50 year Milestone Anniversaries receive $1,000 for every year they have worked with PREMIER.