Senior International Service Technician - LATAM, Asia, Australia

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• LATAM, Asia, Australia United States Apply iFIT's vision is to create the world's most holistic health and fitness platform, integrating all elements of health
• physical fitness, mental health, nutrition and active recovery
• into a seamless interactive experience.

We develop proprietary software that learns and adjusts to the habits of each person as it delivers immersive content that guides them on their own individual fitness journey. The International Service Manager is responsible for overseeing and optimizing service delivery across designated international markets. This role ensures consistent, high-quality service experiences for customers outside of the company's primary domestic market. The manager will develop and implement service strategies, manage regional service teams and partners, and drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Key Responsibilities:

Service Strategy and Planning:

Develop and implement international service strategies aligned with global service standards and regional market needs. Conduct market research and analysis to identify service gaps and opportunities for improvement.

Team and Partner Management:

Recruit and manage regional service teams and third-party service providers. Establish clear performance metrics and conduct regular performance evaluations. Foster strong relationships with international partners, sales and distributors to ensure seamless service delivery

Service Operations and Delivery:

Oversee the day-to-day service operations in assigned international regions. LATAM, Asia, Australia Ensure adherence to and report out on key performance indicators (KPIs). Manage spare parts inventory and logistics to minimize downtime and ensuretimely repairs. Help to coordinate service training and technical support for international teamsand partners.

Customer Relationship Management:

Act as a point of escalation for complex customer service issues in internationalmarkets. Monitor customer satisfaction and implement strategies to improve service qualityand responsiveness. Gather and analyze customer feedback to identify trends and areas for improvement.

Compliance and Reporting:

Ensure compliance with local regulations and industry standards in assigned international markets. Generate regular reports on service performance, including KPIs, customer feedback, and operational metrics. Identify and mitigate potential risks related to international service operations.

Continuous Improvement:

Drive continuous improvement initiatives to enhance service efficiency, reduce costs, and improve customer satisfaction. Stay up-to-date on industry trends and best practices in international service management. Implement and maintain service management systems and tools.

Pay Range:

$70,000

• $75,000 USD iFIT does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, veteran status or any other characteristic protected by law.

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