IT System Administrator

Job Position :

IT System Administrator Job Location :

Nashville, TN (Onsite)

Job Duration :

6

Months Job Description :

Customer Service & User Support:

Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requests

Cross-Functional Collaboration:

Experience working with multiple teams, including application coordinators, trainers, and QA personnel

Professional Documentation & Reporting:

Ability to clearly document system changes, maintain logs, and communicate status updates effectively

Help Desk Support:

Understanding of IT support workflows, troubleshooting methodologies, and customer service best practices

Application Support:

Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow management

Configuration & System Administration:

Ability to modify and configure system settings, user permissions, and automated workflows

Data Management & Documentation:

Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePoint Regards, C. Mageshwari