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Job Description
POSITION TITLE
Service Coordinator Assistant
LOCATION
Dallas, Texas
REPORTS TO
Service Coordinator
EMPLOYMENT TYPE
Full-Time
COMPENSATION
$18.00 - $22.00 per Hour
ABOUT DYNAMIC MECHANICAL SOLUTIONS
Dynamic Mechanical Solutions is a veteran-owned commercial mechanical contractor serving the Dallas-Fort Worth Metroplex. Our team specializes in commercial HVAC, plumbing, fire protection, industrial service, process piping, equipment setting, and special projects. At DMS, we believe great service starts with great people. We are building a team of professionals who value accountability, communication, teamwork, and continuous improvement.
POSITION SUMMARY
The Service Coordinator Assistant provides administrative and operational support to the Service Department. This position helps ensure work orders are properly documented, customer information is accurate, billing paperwork is complete, and service operations run efficiently. This role is ideal for someone who enjoys organization, attention to detail, customer service, and working in a fast-paced environment. The successful candidate will work closely with the Service Coordinator, Service Managers, technicians, customers, and accounting team. This position offers significant opportunities for growth and advancement within the company.
PRIMARY RESPONSIBILITIES
Administrative Support Assist the Service Coordinator with daily administrative activities Maintain accurate customer records and service documentation Organize and manage electronic job files Scan, upload, and file service reports, invoices, and supporting documents Answer incoming phone calls and direct inquiries appropriately Assist with customer communication regarding service requests and job status updates Work Order Management Review completed work orders for completeness and accuracy Verify labor, materials, equipment, and notes are properly documented Follow up with technicians to obtain missing paperwork or information Assist with closing service tickets in company software Monitor open work orders and identify outstanding items requiring attention Support billing preparation by ensuring documentation is complete Scheduling and Dispatch Support Assist with scheduling service calls as needed Support Service Managers with technician coordination Help update customer schedules and appointments Communicate schedule changes to customers and field personnel Billing and Documentation Support Assist with collecting documentation required for invoicing Review paperwork for accuracy prior to billing submission Track customer purchase orders and work authorizations Ensure billing packets are complete and organized Support accounting and operations teams with documentation requests General Office Duties Maintain office organization and records Assist with special projects assigned by management Support continuous improvement initiatives within the service department Perform other duties as assigned
QUALIFICATIONS
Required High school diploma or equivalent Strong organizational and time management skills Excellent verbal and written communication skills Basic proficiency with Microsoft Office applications Strong attention to detail Ability to multitask and prioritize responsibilities Professional attitude and appearance Strong customer service skills Preferred Previous administrative experience Experience in construction, HVAC, plumbing, mechanical contracting, or service industries Experience using Service Fusion or similar service management software Experience with QuickBooks or accounting software Dispatching or scheduling experience
KNOWLEDGE, SKILLS, AND ABILITIES
Strong organizational abilities Effective communication with customers and team members Ability to work independently and as part of a team Problem-solving and critical thinking skills Ability to manage multiple priorities in a fast-paced environment Commitment to accuracy and attention to detail Willingness to learn and grow professionally
PHYSICAL REQUIREMENTS
Ability to sit, stand, and work at a computer for extended periods Ability to occasionally lift up to 25 pounds Ability to perform normal office-related duties
COMPENSATION AND BENEFITS
Pay Range $18.00 - $22.00 per hour Compensation will be based on experience, qualifications, and demonstrated abilities. Benefits Include Health Insurance Paid Time Off (PTO) Retirement Plan Paid Training Opportunities Career Development Opportunities Advancement Opportunities Within the Organization
CAREER PATH
This position is designed as an entry point into service operations management. Qualified employees may advance into roles such as: Service Coordinator Dispatcher Project Administrator Operations Coordinator Service Manager Support
WHY JOIN DMS?
At Dynamic Mechanical Solutions, we are committed to building a team of professionals who take pride in their work and support one another. We offer a stable work environment, opportunities for growth, and the chance to contribute to a company that values integrity, accountability, and excellence. If you are organized, dependable, and ready to build a career in operations and service management, we encourage you to apply. Dynamic Mechanical Solutions is an Equal Opportunity Employer.
Pay:
$18.00 - $22.00 per hour
Benefits:
Dental insurance Health insurance Paid time off Vision insurance
