Systems Technician Sr

Systems Technician Sr Insight United States, Texas, Earth May 12, 2026

Requisition Number:

104715

Job DescriptionTitle:

Systems Technician, Senior(End User Compute)

Location:

Fort Worth, TX (Onsite) Salary - 34-36/hour Position Summary As a SeniorSystems Technicianon the End User Compute team, you willparticipatein andlead engineering efforts to provide secure andhighly availableend-user servicesand devices. Your role is a blend of high-impactprojectparticipationand hands-on systemssupport. Whether you are troubleshooting complex issues, deployingtechnology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. Youdon'tjustmaintainthe status quo-youanticipategrowth and build the solutions to meet it. Essential Duties and Responsibilities In-Person and Remote Support- Be onsite support for localteammates,projects,and tasks, while alsosupportingremoteusers & devices globally.

Device Lifecycle Management:

Evaluate, define, and enforce global standards for end-user hardwareand software, ensuring a high-performance and ergonomic fleet.

Deployment Architecture:

Leverageandmaintainautomated deployment frameworks (e.g., Autopilot, Intune,Entra) to ensure seamless device provisioning anda "zero-touch" user experience.

Modern Workspace Innovation:

Implement,maintain,andoptimizenext-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms,Cisco,Zoom Rooms) to support a hybrid workforce.

Infrastructure Oversight:

Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity.

Asset Governance:

Participateinandmaintaininventory management strategies, ensuring lifecycle data isaccurate,and hardware refreshes are executed on schedule.

Advanced Troubleshooting:

Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes.

Security & Compliance:

Ensure all EUC activities align with InfoSec policies and organizational frameworks,maintainingstrict adherence to Change Management and Incident Management protocols.

Continuous Improvement:

Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency.

Knowledge Management:

Author andmaintaincomprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team's overall technical maturity.

Required Skills and Abilities Experience:

5+ years supportingend-userdevices and users ina large-scale (e.g., 5,000+ users) enterprise environment. 5+ years of experience with MicrosoftWindows OSand Mac OS 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment.

Technical Expertise:

ModernDeviceManagement:

Advancedunderstanding ofIntune or other MDMs (SCCM, SCCM, JAMF,etc.)

Deployment Experience:

Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning.

Scripting & Automation:

Experiencein PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering.

OS Lifecycle& Support:

Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring Experience implementing video conferencing and AV solutions

Access Management:

Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC.

Endpoint Security:

Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation.

Compliance:

Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards). Experience in ServiceNow or

ITSM ITIL

based ticketing system.

Soft Skills:

Exceptional interpersonal, verbal, and written communication skills. Proven analytical and problem-solving skills. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to build strong, trusting relationships with technical and non-technical staff. A self-starter, highly motivated, and naturally curious, with a customer-centric mindset.

Mentorship:

A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharingenvironment

Education & CertificationPreferences Education:

Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study isrequired. Microsoft 365

Certified:

Endpoint Administrator Associate (MD-102)

Microsoft Certified:

Azure Administrator Associate (AZ-104) JamfCertified Admin (for Mac-heavy environments) ITILFoundationv4 (for process and framework alignment) The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes:

Fort Worth||Texas (US-TX)||United States (US)||IT Infrastructure & Support|| None||US - Fort Worth, TX||