IOC Systems Specialist

IOC Systems Specialist IREN Dallas-Fort Worth, TX Job Details Full-time 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Financial planning services Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications ITIL Foundation ITIL Certification Azure Computer Science Incident management Kubernetes Technical documentation Engineering IT system monitoring Google Cloud Platform Mid-level System maintenance AWS Incident response Patch management Continuous improvement Ethernet Mentoring CompTIA Linux+ Systems & applications support CompTIA Server+ Root cause analysis Weka RHCSA Escalation handling 2 years High availability System performance monitoring

Full Job Description Job Type:

Full-time |

Location:

Dallas/Fort Worth, TX |

Department:

Operations | Reporting to: Technical Operations Manager |

Work Location Type:

#onsite IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN's vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada. With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way - responsibly, sustainably and having a positive impact on the communities we operate in. 2-5 years of experience operating or supporting HPC clusters in a production or IOC/NOC environment, including incident triage, change execution, and coordination with engineering teams. Working knowledge of Kubernetes (bare-metal a plus) sufficient to triage workloads, interpret cluster state, and execute documented operational procedures. Operational experience with the Slurm workload manager — job triage, queue and node health checks, and escalation of scheduler issues to engineering. Familiarity with HPC monitoring and observability tooling for alerting, log triage, runbook execution, and proactive issue detection. Demonstrated track record of incident response, root cause analysis, and contributing to operational improvements in complex production systems. Post-secondary education in Computer Science, Engineering, or a related technical field is an asset; equivalent hands-on operational experience is equally valued. Relevant certifications are advantageous — e.g., CKA/CKAD, Linux+/RHCSA, ITIL Foundation, CompTIA Server+, or HPC/GPU vendor certifications. Working understanding of cloud platforms (AWS, Azure, or GCP) and how they integrate with on-premises HPC environments. Working knowledge of the network and storage components common to HPC — InfiniBand/Ethernet fabrics, scale-out storage (e.g., Weka, VAST), and high-throughput interconnects — sufficient to triage issues and engage the right escalation path. This role operates in a 24×7 IOC/NOC environment and works 12‑hour rotating shifts on a 4‑days‑on / 3‑days‑off, alternating with 3‑days‑on / 4‑days‑off schedule. The IOC Systems Specialist will focus on the following as well as other job-related duties and/or projects as assigned. Provide Tier 2 operational support for HPC cloud environments, ensuring high availability, performance stability, and adherence to SLAs. Monitor, troubleshoot, and resolve complex incidents across HPC infrastructure, including Kubernetes, Slurm, cluster management systems, and associated cloud services. Act as the escalation point from Tier 1, performing root cause analysis (RCA) and coordinating with Tier 3/engineering teams for defect resolution and permanent fixes. Operate and maintain monitoring, alerting, and observability tooling to proactively detect issues and minimise service disruption. Execute operational changes, patches, upgrades, and maintenance activities in line with change management processes. Maintain and improve operational documentation, including runbooks, playbooks, incident reports, and knowledge base articles to support efficient IOC operations. Contribute to continuous service improvement by identifying recurring issues, operational risks, and automation opportunities within the HPC environment. Support tooling integration and operational readiness for new HPC capabilities prior to handover into production support. Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth. Participate in on-call rotations and major incident response activities. At IREN, we offer a highly competitive compensation package that includes base salary, annual performance incentives, and opportunities to build long-term wealth through equity programs. These offerings are part of our broader total rewards package, thoughtfully designed to support your health, well-being, and long-term success. Compensation Actual compensation will be determined based on factors such as experience, qualifications, and market data for the region. Total Compensation package may be inclusive of annual incentive bonus, equity (long-term incentive). Health & Wellness 100% company paid health insurance premiums (medical, dental, and vision) for employees, 75% company paid coverage for dependents Company-paid short-term and long-term disability insurance Voluntary life, critical illness, and accident coverage available Health Savings Accounts (HSA) - when combined with the High Deductible Health Plan Employee Assistance Program and wellness resources Retirement & Financial Wealth 401(k) retirement plan with company match Access to financial planning and legal services Time Off & Leave Programs Paid Time Off (PTO) and paid holidays Growth & Development Internal skills training and advancement pathways Professional development to support certifications, continuing education, or role related training Community & Culture Company events and team-building activities We value diverse perspectives and believe that skills can be developed. If you're passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need! IE US Operations Inc., the employing entity and proud member of the IREN group is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. IE US Operations, Inc. "IREN" participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com .