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Non-College Workstudy|User Support Services, Call Center

Job

University of Houston System

Houston, TX (In Person)

Full-Time

Posted 03/06/2026 (Updated 3 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

Department :
User Support Services Salary :
$12.00 per hour
Description :
Non-College Work-Study -
User Support Services Duties:
  • Provides first-tier technical support to students, faculty, and staff
  • Performs lab opening and closing procedures
  • Troubleshoots hardware/software problems
  • Provides basic Blackboard Support
  • Check-out lab equipment to students, such as laptops, books, or webcams
  • Monitors the operation of the general computer lab, electronic classrooms, and open areas
  • Assists with Software installations and PC imaging
  • Greets students as they come into the general computer area
  • Provides data entry for the Help Desk Ticketing System
  • Answers Help Desk phone line as needed
  • Performs other duties as assigned
Knowledge, Skills, and Abilities:
  • Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
  • Knowledge of and experience working with a variety of wireless devices
  • Should have basic software and hardware troubleshooting skills
  • Must have a positive and professional attitude, be a team player, and be an effective communicator
Qualifications:
  • Must be a current student at UHD
  • Must be able to work the evening shift (4 pm to 9 pm) and/or split shift
  • Must have prior customer service-related experience All positions at the University of Houston-System are security sensitive and will require a criminal history check.
The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.

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