Non-College Workstudy|User Support Services, Call Center

Department :

User Support Services Salary :

$12.00 per hour

Description :

Non-College Work-Study -

User Support Services Duties:

• Provides first-tier technical support to students, faculty, and staff
• Performs lab opening and closing procedures
• Troubleshoots hardware/software problems
• Provides basic Blackboard Support
• Check-out lab equipment to students, such as laptops, books, or webcams
• Monitors the operation of the general computer lab, electronic classrooms, and open areas
• Assists with Software installations and PC imaging
• Greets students as they come into the general computer area
• Provides data entry for the Help Desk Ticketing System
• Answers Help Desk phone line as needed
• Performs other duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of Windows Operating Systems, Internet Browsers, the latest MS Office Professional, and other applications
• Knowledge of and experience working with a variety of wireless devices
• Should have basic software and hardware troubleshooting skills
• Must have a positive and professional attitude, be a team player, and be an effective communicator

Qualifications:

• Must be a current student at UHD
• Must be able to work the evening shift (4 pm to 9 pm) and/or split shift
• Must have prior customer service-related experience All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.