IT Lead

Description:

IT Lead for our rural hospital. This role combines technical leadership with direct help desk support to hospital staff. The ideal candidate will lead IT operations while actively troubleshooting and resolving day-to-day technology issues for clinical and administrative users. Knowledge and experience with MedHost (EHR/EMR system) is strongly preferred. In a rural hospital setting, the IT Lead must be comfortable wearing multiple hats — providing strategic direction as well as frontline technical support. Key Responsibilities Lead and manage all aspects of the hospital's Information Technology operations Provide direct help desk support to physicians, nurses, clinical staff, administrative personnel, and other staff — this includes troubleshooting hardware, software, network, and application issues in person, by phone, or remotely Serve as the primary point of contact for IT-related requests and incidents from hospital staff Oversee the implementation, maintenance, optimization, and user support for the MedHost hospital information system (strongly preferred) Manage network infrastructure, servers, workstations, cybersecurity, data backups, and disaster recovery Ensure high availability and reliability of all clinical and administrative systems Coordinate IT training and support for end users on MedHost and other hospital applications Lead small-scale IT projects, system upgrades, and integrations with minimal disruption to patient care Maintain compliance with HIPAA, HITECH, and other healthcare regulations Manage vendor relationships, particularly with MedHost support Participate in on-call rotation for after-hours help desk and emergency support Develop and maintain IT policies, procedures, and documentation Monitor system performance and proactively resolve potential issues Prepare and manage the IT department budget (if applicable)

Requirements:

Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience) 5+ years of IT experience in a healthcare setting Proven ability to provide excellent help desk and end-user support Strong troubleshooting skills across hardware, software, networking, and clinical applications Experience with MedHost EHR/EMR system is strongly preferred Solid knowledge of HIPAA security requirements and healthcare IT compliance Excellent communication and customer service skills — able to explain technical concepts to non-technical staff Ability to work independently with limited resources in a rural hospital environment Willingness to be hands-on and respond quickly to urgent staff support needs Valid driver's license and reliable transportation Preferred Qualifications Previous leadership or supervisory experience Certifications such as CompTIA A+, Network+, Security+, or Healthcare IT Technician Experience working in a Critical Access Hospital (CAH) or rural healthcare setting Familiarity with additional systems (PACS, lab, pharmacy, VoIP, etc.) Project management experience