Job Description
Position Details:
Industry:
Pharmaceutical/Biotechnology Job Title:
Technical Services Engineer III•Medical Device Support Duration:
12 Months Contract (Possible Extension Based on Performance and Business Needs) Location:
Plano, TX 75024 Shift:
Monday-Friday | 8 Hours per Day | 8:00 AM•5:00 PM Pay Range:
$25.00•$32.00 Per Hour Job Summary:
The Technical Services Engineer III provides remote technical support for neuromodulation products, assisting healthcare professionals, field representatives, and patients with device troubleshooting, diagnostic review, system connectivity, and product use guidance. This role requires strong technical aptitude, excellent communication skills, and the ability to operate effectively in a regulated medical device environment. Candidates without a four-year degree who possess call center experience, hands-on technical experience, healthcare familiarity, and strong customer service skills are encouraged to apply. Responsibilities:
Provide remote technical support for medical device products. Assist healthcare professionals, field representatives, and patients with troubleshooting and product use. Review diagnostics and support system connectivity issues. Interpret technical instructions, product guides, diagrams, specifications, and clinical-use protocols. Document support activities and navigate multiple systems effectively. Deliver high-quality customer service in a regulated environment. Required Experience:
5 years of experience in technical support, medical support, call center operations, or customer service roles requiring troubleshooting or device handling; OR a bachelor's degree in science. Experience in healthcare facilities, clinics, laboratories, technical service centers, or medical device customer support environments is strongly beneficial. Experience working with patients, healthcare providers, or medical staff is a plus. Exposure to neuromodulation, implantable devices, electrophysiology, or patient monitoring equipment is beneficial but not required. Preferred Qualifications:
Strong customer service background supporting patients, clinicians, or technical users in high-volume or fast-paced environments. Call center or remote support experience. Practical exposure to medical devices, neuromodulation systems, clinical equipment, or healthcare technology. Ability to clearly communicate technical information and maintain accurate documentation. Education:
High school diploma or equivalent combined with relevant technical, medical, or customer support experience. Vocational or technical coursework in bioscience, biomedical equipment, medical technology, electronics, IT, or related fields preferred. Bachelor's degree in biomedical engineering, biomedical science, or a related engineering/science field is optional. Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually•These all are subject to applicable eligibility).
