Technical Services Specialist

About the Role The Technical Services Specialist is the frontline expert for Listen Technologies customers—fielding technical inquiries, diagnosing issues, and delivering exceptional support across pre- and post-sales touchpoints. This role works cross-functionally with Sales, Operations, Applications, and Product Management. What You'll Do Answer technical calls, emails, and chats with a high standard of customer service Troubleshoot product and system issues, including hands-on equipment setup to replicate and resolve problems Support Sales with pre-sales guidance, product selection, and system design recommendations Create and maintain tech notes and application notes Log all interactions and follow-ups in the CRM Perform demo kit testing and QC checks Partner with the Applications Team on pre-release product testing Assist with QA testing to validate products against quality standards Collaborate with Product Management to share field feedback and improvement ideas Process RMAs and provide occasional on-site installation support (some domestic and international travel required) What You Bring Technical background with strong troubleshooting and problem-solving skills Excellent customer service skills by phone and in person Computer networking experience preferred; QA/testing experience a plus Proficiency with Microsoft Office Suite Technical degree or equivalent work experience; high school diploma required Ability to work independently, manage competing priorities, and collaborate across teams Willingness to travel occasionally and perform the physical requirements of the role Equal Opportunity Employer Listen Technologies is committed to equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other characteristic protected by law. We believe diverse teams build better products and foster a workplace where everyone belongs.