IT Technician with Micro 365 Experience

IT Technician & Maintenance Person Our CFO needs help! He works with several different businesses on our Warner Truck Center Campus. Successful candidate needs to know a lot about Cyber Security and how to help all of our companies become compliant with the Mercedes Benz Cyber standards (which are clearly identified), but we are not comlpiant yet. They also need to have a knowledge about setting up and trouble shooting issues with computers, pc's with Microsoft 365 Admin Experience - setting up and moving and working with the different business operating system providers we use. If you are a positive self-starter and this job sounds interesting - please apply! (If you think you are a good fit and want to work less than 40 hours please still apply if that makes a difference, but we think it could keep someone busy full-time if that is what you are looking for. Minimum 30 hours/week for benefits.) Related keywords: Microsoft 365 Admin experience, cyber security, information technology, it, it support, help desk, it technician, system administrator, desktop support

Position Summary:

The Dealership IT Manager is responsible for overseeing and managing all aspects of information technology within an automotive dealership, ensuring the stability, security, and efficiency of IT systems and infrastructure. This role often involves developing and executing IT strategy, managing vendor relationships, and providing support services to various departments within the dealership.

Key Responsibilities include:

Job Summary We are seeking a seasoned and proactive IT Manager to lead our internal IT operations and strategy, with a primary focus on the administration, security, and optimization of our Microsoft 365 environment . The ideal candidate will be hands-on with M365 (Exchange Online, SharePoint, Teams, Intune), manage IT infrastructure, and lead a small support team to ensure seamless business operations. [1, 2, 3, 4] Key Responsibilities Microsoft 365

Administration:

Serve as the primary administrator for the M365 tenant, managing user accounts, licensing, security groups, and mailbox settings.

System Security & Compliance:

Implement and manage security protocols, including Multi-Factor Authentication (MFA), Conditional Access policies, and Microsoft Purview (compliance).

Collaboration Tools Management:

Configure and manage SharePoint Online, OneDrive, and Teams to facilitate secure internal and external collaboration.

Infrastructure & Device Management:

Manage endpoint security and configuration via Microsoft Intune (MDM) for laptops and mobile devices.

Technical Leadership:

Oversee IT support operations, including onboarding/offboarding, ticket escalations, and SLA performance.

Strategy & Projects:

Plan and execute IT projects, such as Azure AD (Entra ID) optimization, cloud migration, or software deployments.

Vendor & Asset Management:

Manage relationships with IT vendors and maintain an accurate inventory of hardware and software licenses. [1, 2, 3, 4, 5, 6, 7, 8, 9]

Required Skills & Qualifications Experience:

5+ years of experience in IT administration/management, with at least 3 years focusing on Microsoft 365/Office 365 administration.

Technical Expertise:

Strong proficiency in Microsoft 365 Admin Center, Azure AD/Entra ID, Exchange Online, SharePoint Online, and Microsoft Teams.

Automation:

Proven experience with PowerShell scripting for automating user management and reporting.

Security Knowledge:

Understanding of Microsoft 365 Defender and security best practices.

Leadership:

Experience mentoring or managing junior IT support staff. [1, 2, 3, 5, 6]

Preferred Qualifications Microsoft Certified:

Microsoft 365

Certified:

Administrator Expert or Enterprise Administrator Expert. Bachelor's degree in Information Technology, Computer Science, or equivalent experience. Experience with network administration (Firewalls, VPNs). [1, 2, 3]

System and Infrastructure Management:

Overseeing the operation of the dealership's computer system and associated equipment, including servers, hardware, and peripherals, and maintaining the network environment, security, and data backups.

Software and Application Management:

Administering and supporting key business applications like Dealer Management Systems (DMS) and Point-of-Sale (POS) systems, and managing software updates.

IT Strategy and Budget:

Developing and implementing IT strategies and managing the IT budget.

Support and Security:

Providing technical support, implementing security policies such as firewalls and data encryption, and managing external IT vendors.

Additional Responsibilities:

Overseeing website administration and assisting with management information systems. Managing VoIP (Telecommunication) System with cloud phone system partner.

Qualifications:

Experience in IT management. Technical expertise in business applications, database management, and Windows systems. Experience with DMS is beneficial (CDK; DealerTrack; Karmak) Administration of MS 365 and Google Workspace. Digital Marketing understanding and experience. Strong leadership, communication, and problem-solving skills. Relevant certifications are a plus.

Job Types:

Full-time, Part-time Pay:

$30.00 - $45.00 per hour

Work Location:

In person