Temporary Information Technology Technician II 1 Year Term

Temporary Information Technology Technician II 1 Year Term U.S. Courts - 3.9 Alexandria, VA Job Details Temporary | Full-time $56,478 - $70,623 a year 1 day ago Qualifications Network troubleshooting Internal controls Procedural guides IT asset management Technical documentation IT service management Firmware Equipment troubleshooting Mid-level Windows Printer (troubleshooting support) Software installation Information security High school diploma or GED Hardware support Participating in conferences IT Productivity software Equipment inventory management Escalation handling 2 years Software training Mobile devices Full Job Description Summary This one-year temporary position is located within the Eastern District of Virginia Consolidated Information Technology Department which serves judges, judicial staff, and the staffs of the Clerk's Office and the U.S. Probation Office. The Temporary Information Technology Technician II provides IT help desk support for end users along with technical support in installing and configuring hardware and software programs. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Duties Respond to help desk calls and emails, log computer problems, and assist with routine problems; problems that are not quickly resolved or require a subject matter expert may be escalated to the next level; Utilize and maintain service desk management application; Analyze, log, track and resolve software/hardware matters of significance pertaining to network connectivity issues, printer, servers, and applications to meet district needs; Manage and maintain printers, scanners, and other peripherals including firmware and driver updates; Provide initial new user training for Microsoft Office and other required applications as well as other end user IT training as necessary; Set up, configure, install, and document hardware and software; Provide support for mobile computing devices and remote access; Prepare and maintain the documentation and standard operating procedures and checklists for end users and other technicians; Receive and maintain inventory of IT related assets according to internal control policies; Assist with creating and closing user accounts; Provide backup assistance to the Courtroom Technology Administrator and other IT staff; Participate in local or national conferences and similar gatherings to continue professional development; and Perform other related duties, as assigned. Requirements Conditions of employment Employees must be United States citizens or eligible to work in the United States. Employees will be hired provisionally pending the results of a background investigation. Employees are required to adhere to the Code of Conduct for Judicial Employees. Employees are required to use Electronic Fund Transfer (EFT) for payroll deposit. Positions with the United States District Court Clerk's Office are Excepted Service appointments. Excepted service appointments are at will and can be terminated with or without cause by the Court. Qualifications Must have two years of specialized experience related to the technical aspects of data processing, office automation, and data communications onsite and/or remote technical support of hardware/software/peripherals, basic IP phone and troubleshooting, mobile devices and their applications, terminology, methodology, and experience in end-user training. Proficiency in Windows and Microsoft Office products is required.

Additional requirements:

The successful candidate will be a customer service-oriented professional who is responsible, friendly, organized and have the following: Ability to follow IT security standards and defined policies and procedures, and accept responsibility for work product. Ability to independently analyze, isolate and solve IT related problems. Ability to communicate technical information effectively (orally and in writing) to end users in a manner that they can understand. Ability to work on multiple tasks, be flexible and tactful when working under pressure in a team environment. Ability and willingness to travel occasionally to district offices and off-site training. Education High school graduation or equivalent required. College degree preferred. Additional information To view the full job announcement please visit our website at www.vaed.uscourts.gov. The United States District Court is an Equal Opportunity Employer. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. We will review your resume and support documentation to ensure you meet the basic qualification requirements. If your complete application meets the basic qualifications, it will be forwarded to the hiring official for further consideration and scored on your level of experience and competencies needed to perform the duties of the position. Required Documents A cover letter, detailed resume, an Application for Federal Judicial Branch Employment (located under Related links on the Employment page of our website at www.vaed.uscourts.gov/jobs), and a list of professional references. How to Apply Priority review for applications received by May 06, 2026. Submit materials electronically to . Hard and faxed copies of applications will not be accepted. Incomplete applications will not be considered. Agency contact information Human Resources Phone 7572227303 Email Address US District Court and US Probation Office - Eastern District of Virginia 600 Granby Street Norfolk, VA 23510 US Next steps Applicants who receive the highest ratings will be contacted for an interview. Other applicants will not be contacted. Overview Accepting applications Open & closing dates 04/15/2026 to 04/14/2027 Salary $56,478 - $70,623 per year Pay scale & grade CL 25 Location 1 vacancy in the following location: Alexandria, VA Remote job No Telework eligible Yes—as determined by the agency policy. Travel Required Not required Relocation expenses reimbursed No Appointment type Temporary Work schedule Full-time Service Excepted Promotion potential None Job family (Series) 2210 Information Technology Management Supervisory status No Security clearance Not Required Drug test No Financial disclosure No Bargaining unit status No Announcement number

DE-12938297-26-AB

Control number 865610500