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ServiceNow System Administrator (324)
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iTech AG, LLC
Arlington, VA (In Person)
Full-Time
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Job Description
ServiceNow System Administrator (324)
OVERVIEW
iTech AG is seeking a ServiceNow System Administrator to support a federal program by administering, configuring, and maintaining the ServiceNow platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities, ensuring the platform remains stable, performant, and aligned with federal and organizational standards. The ideal candidate has foundational ServiceNow experience, a strong understanding of core platform administration, and the ability to work collaboratively within an Agile delivery environment. This position is well-suited for someone early in their ServiceNow career who is looking to grow their technical skills while supporting a mission-focused federal program.ROLES AND RESPONSIBILITIES
- Perform day-to-day ServiceNow system administration activities
- Manage users, groups, roles, and access controls
- Configure and maintain forms, lists, UI policies, and basic workflows
- Support incident, request, change, and knowledge processes
- Monitor system health and assist with basic troubleshooting and issue resolution
- platform updates, patches, and configurations under guidance from senior team members
- Support platform governance and configuration management processes
- Assist with testing and validation of new features and enhancements
- Document configurations, procedures, and standard operating processes
- Participate in Agile ceremonies as part of the delivery team
- Ensure platform activities align with federal security and compliance requirements
- Other duties as assigned
MINIMUM QUALIFICATIONS
- 1-2 years of hands-on ServiceNow administration experience
- Strong understanding of ServiceNow core platform functionality
- Experience managing users, roles, groups, and access controls
- Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
- Ability to follow established platform standards and procedures
- Strong communication and collaboration skills
- Ability to work effectively in a federal or regulated environment
EDUCATION AND CERTIFICATIONS
- Bachelor's degree
- ServiceNow
CSA PREFERRED QUALIFICATIONS
- Experience supporting federal government programs
- Familiarity with Agile or SAFe delivery environments
- Exposure to ServiceNow reporting and dashboards
- Basic scripting or configuration experience beyond out-of-the-box functionality
- Strong desire to grow into advanced ServiceNow development or platform roles
SECURITY CLEARANCE
- Ability to obtain and maintain a Public Trust
- Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer.