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Contact Center as a Service/AWS Connect System Administrator Senior
Job
at TekSynap in
Reston, VA (In Person)
Full-Time
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Job Description
at TekSynap in Job Description Responsibilities & Qualifications Responsibilities + Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS -hosted services, including AWS Connect, EC2, and S3. + Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. + Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. + Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. + Implement and maintain system hardening, encryption, IAM roles, network policies ( VPC , security groups), and multi-factor authentication to comply with security standards. + Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. + Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. + Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. + Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. + Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Required Skills and Experience + Active Top Secret Clearance + Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. + In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/ GTC , RingCentral, Vonage Contact Center. + Experience implementing and managing AWS Identity and Access Management ( IAM ), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. + Familiarity with networking concepts in cloud environments including VPC , routing tables, security groups, and load balancing. + Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.) Preferred Experience + 3+ years of AWS , Azure, or Google cloud infrastructure experience, pref To view full details and how to apply, please login or create a Job Seeker account