ServiceNow System Administrator

Everforth ECS is seeking a ServiceNowSystem Administratorto work remotely.

Everforth ECS is currently seeking for ServiceNow System Administrator. We are currently seeking a detailed, communicative, and System Administrators with ServiceNow experience to join our team. The ideal candidate will perform solution development and have strong problem solving and troubleshooting skills.

About the

Job:

Manage and support Incident Management, Problem Management, Knowledge Management, Reporting, Service Desk Plugin (Call Table).Administer and maintain ServiceNow Service Portal functionality used by end users for self-service incident management.

Coordinate and implement ServiceNow platform updates, enhancements, testing, and production changes.

Support and troubleshoot

SAML 2.0

Single Sign-On (SSO) integration with the external

ETA TEAMS

identity provider.

Review, process, and validate user access requests and account provisioning for ServiceNow.

Develop and maintain operational and compliance reporting for leadership, help desk operations, government reporting requirements, and performance metrics.

Troubleshoot platform issues involving workflows, email processing, user provisioning, integrations, data integrity, and system performance.

Systems Admin Support.

Setup and maintain documentation and standards.

Plan growth and changes (capacity planning).Provide on-call support when required.

Perform general technical trouble shooting.

Work on a ServiceNow team to develop applications to facilitate customer requirements.

Support the discovery, requirements gathering, and the build out of ServiceNow functionality.

Maintain responsibility for completion and accuracy of work products.

Utilize Angular.

JS, JavaScript, SQL and related technologies for ServiceNow development.

In addition to ServiceNow administration responsibilities, support the Five9 cloud-based VoIP phone system used by the service desk. Responsibilities include assisting with configuration updates, call routing adjustments, operational reporting, call statistical analysis, and agent activity reporting to support leadership and operational visibility.

Salary Range:

$90,000 - $105,000General Description of BenefitsBachelor's Degree in CIS, Computer Science or equivalent expense.

Must be a US Citizen, no dualCitizenships.

Must be able to secure a Public trust clearance.

Must be able to work across multiple programs across the Federal and DODspace.

Developer enhancement requests for implemented ServiceNow applications.

Conduct remote technical working sessions with SDDC team.

Perform upgrade/patch scheduling and general application maintenance.

Provide configuration and maintenance reports.

Perform user and security administration.

Troubleshoot and perform ServiceNow repairs.

Resolve end-user generated cases for performance issues or system errors.

Manage system generated cases for proactive monitoring and troubleshooting.

Perform Root Cause Analysis for recurring issues.

Support ServiceNow road-mapping, architecture, design, and consulting.