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Principal Service Engineering Manager

Job

Microsoft

Redmond, WA (In Person)

Full-Time

Posted 3 days ago (Updated 13 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

You will lead and grow the MSD MultiTenant US engineering team: hire, develop, calibrate, and retain engineering and program management talent. You will own technical direction and delivery across the
MSD M365
MultiTenant program, including M365 administration, AI administration, tenant onboarding, and operational tooling. You will partner with the India MultiTenant lead to operate as one global team with consistent engineering standards. You will represent MSD MultiTenant to M365 partner teams, MSD leadership, and other partner orgs; influence cross-org roadmaps.
You will drive engineering excellence:
design reviews, live site posture, telemetry, and incident response practices. You will own people manager rhythms: 1:1s, growth planning, performance management, and team health. Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field AND 6+ years technical experience in software engineering, network engineering, service engineering, systems engineering, or industrial controls OR equivalent experience. 10+ years of service engineering experience, including 3+ years managing engineering teams. Deep experience with cloud platforms, distributed systems, and large scale service operations. Track record of building and leading high performing engineering teams. Demonstrated ability to set technical direction across multiple workstreams and partner across an engineering org. Experience leading engineering for multitenant SaaS, M365, or large enterprise IT environments. Background in security, compliance, or operational tooling at service scale. Experience leading globally distributed teams.