Service Support Specialist

Service Support Specialist (Muskego, WI, 53150) | 05/06/26 Easy Apply Job Description Job Description MARS Solutions Group is looking for an experienced Service Support Specialist located in Muskego, WI. Our client is an Automatic doors industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Overview:

The Service Support Specialist serves as a primary point of contact for customers seeking technical assistance. This role is responsible for addressing product-related inquiries, troubleshooting issues, and supporting both internal teams and external stakeholders. The position involves resolving technical concerns, documenting interactions, and ensuring a high level of customer satisfaction. Responsibilities Respond to customer inquiries via phone, email, or other communication channels Troubleshoot product-related issues and guide users through solutions Document customer interactions and maintain accurate records in CRM systems Collaborate with internal departments such as engineering, production, quality, and sales Provide technical guidance to distributors, installers, and end users Assist in developing and maintaining technical documentation, manuals, and bulletins Support training initiatives for customers and partners Identify recurring issues and communicate feedback for product or process improvements Manage multiple priorities while maintaining quality and timeliness of service Travel occasionally to customer or company sites as needed Qualifications Strong problem-solving and analytical skills Effective written and verbal communication skills Ability to explain technical concepts to a variety of audiences Proficiency in Microsoft Office applications (Excel, Word) and general computer skills Familiarity with CRM or ERP systems preferred Mechanical and/or basic electrical knowledge preferred Ability to work in a fast-paced environment and manage multiple tasks Education and Experience Associate degree, technical certification, or equivalent experience in a related field preferred Experience in customer service or technical support preferred Background in manufacturing, installation, or service environments is a plus Working Conditions This position is primarily office-based and requires extended periods of computer and phone use. Occasional exposure to industrial or manufacturing environments may occur. Limited travel may be required.

Additional Details:

Duration:

Direct Hire Location:

Muskego, WI 53150 Shift hours: Mon - Fri; 8 to 5

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.