NOC Tech 1

• _________________________________________________________
• About the

Role:

• We are looking for a proactive and detail-oriented Level I Network Operations Technician to join our Network Operations Center (NOC) team.

• This position is based on-site at our Network Operations Center in Mobile, AL.

• What You'll Do:

• Create, update, and manage trouble tickets to ensure timely resolution of network issues
• Coordinate with field technicians and escalate issues as needed to ensure prompt resolution of network problems
• Perform initial diagnostics and troubleshooting for Ethernet, internet, and

SONET/TDM

• Provide clear and effective communication with customers to keep them informed about the status and resolution of their network issues
• Maintain accurate and detailed records of network incidents, troubleshooting steps, and resolutions
• Continuously monitor network performance using NOC tools to detect and respond to network events and alarms
• Do You Have?
• High school diploma or equivalent
• Exceptional verbal and written communication skills, with a friendly and professional telephone manner
• Proficiency with typing and word processing, ensuring accurate and efficient data entry
• Skills with utilizing Microsoft Office applications such as: Outlook, Teams, Word, Excel, etc.
• Ability to actively listen, accurately document information, and manage call details.
• Strong attention to detail and problem-solving abilities
• Excellent customer service skills

• Even Better:

• CCNA, CompTIA Network+, and CCENT certifications are preferred
• Ability to perform multiple tasks in a fast-paced and stressful environment while maintaining a positive and pleasant manner with others
• Experience with handling a large volume of work in a fast-paced environment
• Flexibility to work in shifts, including nights, weekends, and holidays, to support 24/7 network operations
• Ability to work in a team-oriented environment and collaborate with various departments
• Physical Tasks
• -

Sitting and Stationary:

Carrying:

Occasionally:

Occasionally:

Repetitive Hand Action:

Medium Dexterity:

Continuously:

Fine Manipulating:

Frequently:

• Audio Visual Needs
• -

Hearing:

Continuously:

Near Vision:

Continuously:

Far Vision:

Occasionally:

Peripheral Vision:

Occasionally:

• Equipment Used in Job Performance
• : Computer, Printer, Telephone, Basic Office Supplies
• _________________________________________________________

• Our Benefits:

• + Medical, Dental, Vision Insurance Plans + 401K Plan + Health & Flexible Savings Account + Life and AD&D, Spousal Life, Child Life Insurance Plans + Educational Assistance Plan Uniti is an equal opportunity employer.

• Notice to Non-U.

Citizens:

• Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.

• Notice to

Applicants:

• Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening.

• Job Details
• Job Family
• Network & Engineering
• Pay Type
• Hourly