Network Support Technician

IT Support Specialist Hair On Fire Bentonville, Arkansas Full-Time Pay & Benefits Starting pay: $26+ per hour , based on experience Health insurance 401(k) Paid time off Full-time stable schedule Job Description Hair On Fire is seeking a motivated and dependable IT Support Technician to join our team in Bentonville, Arkansas. This position involves supporting a wide variety of client environments, troubleshooting technical issues, deploying systems, and assisting with network and cybersecurity-related tasks. This is a hands-on role ideal for someone who enjoys solving problems, working directly with clients, and expanding their technical knowledge in a fast-paced MSP environment. Responsibilities Troubleshoot computer, hardware, software, printer, and network-related issues Set up and deploy desktops, laptops, and systems, including imaging and cloning hard drives Provide support for hardware, software, web-based applications, and communication systems Install, maintain, and upgrade PCs, laptops, printers, servers, cabling, and related peripherals Assist with monitoring and maintaining client networks, including: Firewalls Wireless systems Email systems Endpoint protection Servers Help minimize downtime and maintain system reliability Support user onboarding and workstation preparation Document issues, resolutions, and time entries accurately in the ticketing/work order system Maintain current knowledge of operating systems, networking, cybersecurity, and emerging technologies Travel locally within Northwest Arkansas as needed Knowledge, Skills & Abilities Understanding of server and network infrastructure Knowledge of LAN/WAN environments Strong troubleshooting and diagnostic abilities Familiarity with:

TCP/IP DNS DHCP

VPNs VLANs and Layer 2/3 Switching Wireless networking Experience supporting Windows operating systems, Microsoft Office, and iOS devices Ability to work independently while managing multiple priorities Strong communication and customer service skills Ability to adapt in a fast-paced technical environment Preferred Experience 1 to 3 years of IT support or related experience MSP experience preferred Experience with Zoho Desk or similar ticketing systems helpful Experience with cybersecurity tools or endpoint protection platforms is a plus

AV-over-IP & Media Networking:

Familiarity with configuring networks for AV-over-IP deployments, including exposure to multicast traffic, IGMP snooping, and protocols like Dante or NDI.

Advanced Networking:

Experience configuring Layer 2 and Layer 3 switches, implementing VLAN segmentation, and managing firewall routing policies.

Cloud & Systems Administration:

Experience with Microsoft 365 administration, SharePoint/OneDrive data migrations, and basic virtualization environments. The Homelab /

Self-Taught Factor:

Active interest in technology outside of work, such as maintaining a home server, experimenting with network infrastructure, or building custom tech projects. Minimum Requirements Reliable transportation Valid driver's license and current auto insurance Ability to lift up to 50 lbs Ability to climb and work from ladders when necessary Ability to work with minimal supervision Must pass a pre-employment background check Schedule Monday through Friday 8-hour shifts Approximately 40 hours per week Work Location In-person position based in Bentonville, Arkansas. Applicants must live in or be willing to relocate to Northwest Arkansas prior to employment.

Job Type:

Full-time Pay:

From $26.00 per hour Ability to

Relocate:

Bentonville, AR 72712: Relocate before starting work (Required)

Work Location:

In person