I.T. Assistant

Location:

NWA Campuses Fayetteville, Springdale, Rogers Department:

Information Technology Reports To:

IT Director /

Campus Tech Lead Employment Type:

Full-Time Compensation:

Starting at $21.00 per hour Job Summary We are seeking a reliable, customer-focused, and tech-savvy IT Assistant to join our technology team supporting our Northwest Arkansas (NWA) campuses. In this role, you will be the frontline support for our students, faculty, and staff, with a primary focus on managing, deploying, and troubleshooting our fleet of campus Chromebooks. The ideal candidate is a problem-solver who thrives in an educational environment and is passionate about keeping our campus connected.

Key Responsibilities Chromebook Fleet Management:

Prepare, enroll, and deploy new Chromebooks to students and staff using the Google Workspace Admin Console.

Hardware & Software Troubleshooting:

Diagnose and resolve Chromebook issues, including Wi-Fi connectivity, account login problems, missing apps, and OS updates.

Device Repair & Maintenance:

Perform basic hardware repairs on Chromebooks (e.g., replacing screens, keyboards, or batteries) and coordinate warranty repairs (RMAs) with vendors.

Inventory Control:

Track all devices using our asset management system. Manage the check-in and check-out process for loaner devices and ensure accurate inventory counts.

Help Desk Support:

Respond to Tier 1 support tickets, walk-up requests, and phone calls in a timely and professional manner.

User Assistance:

Educate students and staff on basic device usage, digital citizenship, and best practices for device care.

End-of-Year Processing:

Assist with the collection, cleaning, auditing, and storage of Chromebooks at the end of the academic year or semester.

Qualifications & Skills Education/Experience:

High school diploma or equivalent required. Previous IT help desk experience or coursework in an IT-related field is highly preferred.

Technical Knowledge:

Hands-on experience using and troubleshooting ChromeOS and the Google Workspace environment (Docs, Drive, Classroom, etc.).

Customer Service:

Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users patiently.

Organization:

Strong attention to detail, especially regarding inventory tracking and ticket management.

Certifications:

CompTIA A+ or Google IT Support Professional Certificate is a plus, but not required. Physical Requirements Must be able to traverse various NWA campus buildings to provide on-site support. Ability to lift, carry, and move boxes of technical equipment (up to 40 lbs), such as carts or boxes of Chromebooks