Computer Specialist II

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//holbrookusd3az.tylerportico.com Job Purpose The Computer Specialist 2 is a mid-level technical position responsible for the advanced support, maintenance, and optimization of the District's technology ecosystem. This individual handles complex escalations from Tier 1 staff, manages high-impact classroom technology projects, and assists in the administration of network and server environments. As a Computer Specialist II, you are required to have a proactive commitment to Service and Scholarship, ensuring that the district's digital infrastructure is secure, functional, and optimized for student success. Duties and Responsibilities Advanced Technical Support & Troubleshooting Resolve escalated helpdesk tickets involving complex hardware failures, software conflicts, and operating system errors across Windows, ChromeOS, and iOS platforms. Perform root-cause analysis for recurring technical issues to implement permanent district-wide solutions. Support administrative staff with specialized software, including Student Information Systems (SIS) and business/HR portals. Infrastructure & Systems Administration Assist with the management of Active Directory and Google Admin Console, including the organization of OUs, Group Policy Objects (GPOs), and student/staff permissions. Monitor and troubleshoot localized network issues, including Wireless Access Points (WAPs), switches, and VoIP phone connectivity. Assist with managing the district's imaging and deployment server; create and maintain "Golden Images" for fleet-wide rollouts. Monitor, install, and maintain district security cameras and door controllers. Entry-Level Cybersecurity Monitoring & Support Utilize security dashboards (e.g., Google Workspace Security Center, EDR Software, AD logs, firewall logs, and endpoint protection) to identify and investigate suspicious login activity or potential malware. Assist in the deployment of critical security patches across all district workstations and servers to mitigate known vulnerabilities. Audit user permissions and access logs to ensure the principle of "Least Privilege" is maintained regarding sensitive student data. Act as a first responder for localized security incidents (e.g., a compromised staff account or a lost student device), following established protocols to isolate the threat. Instructional Technology & AV Management Lead the installation, configuration, and repair of classroom technology, including Interactive Flat Panels, document cameras, and integrated audio systems. Ensure all student devices are properly configured for state-mandated standardized testing environments. Coordinate and execute technology "Room Moves" and facility reconfigurations, ensuring all equipment is reinstalled to district standards. Security & Compliance Maintain and troubleshoot the district's physical security technology, including IP-based Verkada cameras and electronic door access systems. Ensure all technical support activities comply with FERPA/CIPA and student data privacy regulations. Perform regular preventive maintenance (PM) cycles on server room climate control, UPS backups, MDF/IDF air filter replacements, and site-based hardware. Leadership & Mentorship Provide technical mentorship to Tier 1 technicians and student workers. Lead department-specific projects as assigned by the IT Director, keeping detailed progress logs in the team's ongoing project tracker. Proactively identify facility needs and system inefficiencies before they impact the classroom. Maintain a high level of Character and Integrity when handling sensitive district data and interacting with staff, students, and parents. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications Education:

Associate degree in Information Technology, Computer Science, or a related field (or 5+ years of equivalent professional experience).

Experience:

2-4 years of experience in IT support; K-12 experience is highly preferred.

Certifications:

CompTIA A+ and Network+, CompTIA Security+, Google IT Support Professional, or Microsoft Associate certifications preferred.

Technical Knowledge:

Proficiency in Google Workspace, Active Directory, and networking (TCP/IP, VLANs, DHCP/DNS). Intermediate knowledge of PC and Mac Hardware/Software. Proficiency in Microsoft Office Professional Suite, Windows Pro Workstation, and Windows Server (current versions). Familiarity with fiber optics, wireless media, and network security protocols.

Clearance:

Ability to obtain and maintain a valid Fingerprint Clearance Card. Evaluations Performance of this job will be evaluated in accordance with the provisions of the Board's policy on Evaluation of Professional Personnel.

Technology Skills Basic:

Email, Time Clock, Log in to basic software programs Worker Characteristics Deductive Reasoning-The ability to apply general rules to specific problems to produce answers that make sense for the success and future needs of students. Self-Motivated-Ability to work independently for project completion. Oral Expression-The ability to communicate information and ideas in speaking so others will understand, in a positive manner, to co-workers, students, or the public. Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Work Environment Inside :

Offices, School Buildings.

Outside :

Outdoor Facilities.

Indoor/Outdoor :

Travel from location to location.

Occasional Travel :

For required training or professional development (In district, out of district, in state, and/or out of state). Possibly exposed to extremes of temperature. Occasionally subjected to extreme noise, odors, mists, dust, and poor ventilation. Physical Requirements The position requires frequent lifting, bending, stooping, pulling, speaking, turning, grasping, and carrying items over 40 lbs.

Pay:

$20.54 - $22.79 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person