District Advanced Support Technician

Wireless Technology Solutions LLC is a fast-growing technology services organization that is looking for a qualified applicant who can utilize their expertise in trouble shooting and repair of customer networks and desktop support.

District Advanced Support Technician Job Duties Include :

Handle support calls for national fitness club locations in Phoenix and the surrounding area Examples of common calls include hardware malfunctions, software errors, user training, system outages and network failures. Provide advanced support via telephone to troubleshoot computer hardware, Windows Operating Systems, hardware malfunctions, and network outages. Open service requests for new support incidents as they are reported; update and close them in a timely manner. Visit fitness clubs within the area to perform onsite trouble-shooting, hardware installation and repair. Perform installs, moves, adds and changes of computers, peripheral devices and network components. Perform hardware inventories and maintain accurate inventory records. Contact warranty repair centers and coordinate onsite repair of hardware under warranty. Coordinate proper disposition of faulty hardware as directed by corporate office. Periodically perform large scale deployments of workstations and other hardware Regularly conduct preventative maintenance inspections of workstations and network equipment at fitness clubs to proactively maintain efficient system performance and maintain a clean and professional work environment. Professionally manage cables and wiring for computers and other hardware. Regularly visit every fitness club in the assigned area.

Skills Required or Preferred:

Proven experience in hardware and troubleshooting and repair. A+ Certification preferred. Two or more years of experience, providing technical support in a Windows environment, and proficiency working with Microsoft Operating Systems, PC hardware, and TCP/IP networks is required. Experience supporting retail or branch office environments is helpful. Two or more years of experience as a remote and self-managed technician is preferred. Candidates must demonstrate strong customer service skills, excellent oral and written communications, and diligent follow-through, have an eye for detail, and effectively prioritize workload in a demanding role. Use of your own vehicle is required for this position. WTS reimburses for mileage. Candidates must pass a background investigation before being considered for employment.

WE OFFER

… A career with growth opportunities A competitive compensation package Benefits-Medical, Dental, Vision, 401K, Short and Long Term Disability and Life Insurance Paid holidays Expansive, state-of-the-art facilities which provide a clean, friendly and motivating work environment Wireless Technology Solutions LLC is an equal opportunity employer who recognizes the value of having a diverse workforce. We seek and encourage qualified applicants regardless of gender, ethnicity, or other cultural or physical characteristics

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance Ability to

Relocate:

Phoenix, AZ:

Relocate before starting work (Required)

Work Location:

On the road