NOC Network Technician

Job Description Insight Global is seeking a full time Network Operations Technician working under the direction of the NOC Supervisor and IT Management for a large higher education client. Essential responsibilities include providing production network and systems monitoring, performing moderately complex fault-management and assigned configuration tasks in support of customers and customer supporting systems. This position is the technical lead for identifying and isolating large-scale systems and network issues. This person will perform routine tape rotations, provide routine remote hands-on work, and participate in additional support functions related to Operations Center and data center operations as needed.

Responsibilities:

• Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.
• Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.
• Proactively monitor operating systems, databases, web servers and network devices.
• Complete assigned tasks in a timely manner; escalate as required to management and/ or customers.
• Ensure escalations are handled in a professional, consistent, and relentless manner.
• Manage incidents from beginning through final resolution, including customer notification.
• Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.
• Handle server based hardware installation, configuration, troubleshooting, and replacement.
• Patch Windowsand Linux servers as needed.
• Administer messaging systems, trouble ticketing system and various operating systems.
• Coordinate the installation of client department-specific applications and systems.
• Contact support for various systems on campus as well as troubleshooting hardware/applications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Skills and Requirements Qualifications:

• BS degree or equivalent training or experience in IT, Computing or a relevant field.
• Experience in messaging systems (Exchange, Teams, Jabber )
• Familiar with trouble ticket system (ServiceDesk).
• Must be able to adapt to new technologies and processes.
• High level of attention to detail.
• Self-motivated and self-sufficient with ability to work under minimal supervision.
• Willingness to work evenings, weekends, holidays as required to provide support and maintenance for systems, and to ensure 24/7 support and troubleshooting.
• Must be able to pass background investigations.
• Must have a valid driver's license; position occasionally operates University vehicles.
• Must be able to lift 50 pounds.
• Must be able to work a graveyard schedule.
• Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.
• Must have clean driving record